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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was no great but not ok. Some where in the middle
From the time I input my online application everything went very quickly but very smoothly. Communication was great. The only issue I had was getting multiple calls from different numbers which made it hard for me to answer due to my spam blocker on my phone. Also the process of having to sign in to read “secure” emails was a bit of an annoyance- that could be improved.
Lessen the amount of paperwork for refinancing, this wasn’t a new loan. Communication was usually during working hours when I wasn’t always able to talk. Should have information relayed to me after business hours.
Unfortunately the notary was a no show to the first scheduled closing. I was never given an explanation as to why and the email I sent to my loan officer was returned as undeliverable. The rest of my experiences were above expectations.
There was trouble with both the online technology and communication as to how I was to proceed when trouble occurred. I also felt bounced between multiple reps form beginning to end. The Closing itself was excellent, though.
The speed and attention to detail
I had a great experience during the whole refi process, very satisfied.
I was contacted about lowering my interest rate and what a refinance could do for me. At first, the process started out great. I provided every requested document in a timely manner yet the closing date had to be pushed back a to over a month after the streamline started. There were several mistakes made including the address not being correct, taxes not being correct on the closing disclosure and more. The first closing disclosure I received had my taxes being over 300 dollars more per month than I’m currently paying. Surel... read more
I'm was absolutely lucky to have Sandi on my team and she is no doubt a huge asset to Pennymac. She anchored my loyalty and I hope she stays in the industry for the rest of my home-buying and refinancing years!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,163 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.