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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Paulette, Eric, Amy, and the entire team were excellent to work with, communicated clearly and promptly and really cared about ensuring the process moved forward as smoothly as possible for me. I truly appreciated that!
Grace was diligent at every step during the process. She made it extremely easy to understand the required documents and where to upload them on the website. She knew the numbers and explained them well. Thank you Grace!
Experience with this company has being terrible. Not only are they rude but unwilling to assist. This loan is my third in 4 years and was sold to them from my other lenders. Their app has a monthly update deleting all information and forcing you to set up your account again and again. They will not report any late payments until you finally catch up then they’ll report it as late. This allows them to deny any assistance in you’re in a bad situation at the time. Next loan, I will make sure my prefer loaning bank will not sel... read more
The entire experience was great. Sincerest thanks to Anthony, Gracie, and others. Top Notch!
Nope
Everything went very smoothly..Things went along just as I had been informed..It was a pleasing experience...
Handled both our initial loan and a refinance 6 months later. Miscalculated our property taxes for our escrow withdraw even though it was right on the initial loan. Paid the wrong amount for over a year without telling me my escrow was negative and the taxes were wrong. Sent me a shortage amount for their mistake plus a prorated amount and told me if i didn't pay it my payments would go up 1000 a month. Mind you, more than i was paying on my initial loan before the refinance. Borderline fraud and complete negligence, even ha... read more
great, fast, reliable
no
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,205 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.