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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,184 reviews
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Sone H.'s profile image
Sone H. 
on Birdeye

2 years ago

Better communication. Sometimes unable to get in touch with loan agent, sometimes usure of what documents is requested. 

Ryan P.'s profile image
Ryan P. 
on Birdeye

2 years ago

great!!!!!! 

Jahir P.'s profile image
Jahir P. 
on Birdeye

2 years ago

Suzanne and the Mac team are great to work with. They answered all my questions promptly and someone was always available to help with the process. 

Debra N.'s profile image
Debra N. 
on Birdeye

2 years ago

You got me what I needed next time please say f. H. A or for get it I am senior citizen 66 sure pennymac give me a mortgage that's nice the house is not senior friendly or handle y cap friendly 

Jacqueline B.'s profile image
Jacqueline B. 
on Birdeye

2 years ago

They were prompt in answering questions and after filling out 3 applications we got it done pretty fast and closed. 

Kyle J.'s profile image
Kyle J. 
on Birdeye

2 years ago

I don’t have time for this 

Cory S.'s profile image
Cory S. 
on Birdeye

2 years ago

Awesome communication and speedy process. 

Heather A.'s profile image
Heather A. 
on Birdeye

2 years ago

Better communication and follow up along with knowing where we were at in the process. Ashton herself is very pleasant to speak with and has great customer service on the phone. However, there were many times during the loan process that I had questions that were only answered after several emails and phone calls made by me. There was one point in the loan process that I was asked to get repairs completed from the original appraisal/inspection that had not only been completed and submitted but a second appraisal/inspection h... read more

SEAN L.'s profile image
SEAN L. 
on Birdeye

2 years ago

Straight forward, constant communication, easy process. Very pleasant experience. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,184 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.