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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process of refinancing was very simple. The portal was very user friendly and easy to upload documents. I like the status update feature, too. It became a little cumbersome to talk to a different member of the loan processing team when I needed to call in. However, they updated the notes so everyone could read my file. I had a few underwriting scares but they assured me they were working diligently to get us to closing. We closed right at the 45 day mark we were told.
I was told documents were not received but actually documents did not have needed info in them. The wording used to request more info was confusing .
I am Disabled with a Traumatic Brain Injury and PTSD, and the times I called Peter because I either forgot what I needed to do or didn’t understand a PennyMac email…Peter was ALWAYS there: answering the phone, patiently explaining the information in ways I can understand. I always felt comfortable reaching out because he never talked to me in any condescending manner nor displayed frustration with my many calls. Peter is #1 in my book. 👍🏼
Train your or hire knowledgeable loan officers and managers. I feel term were change in advantage of Penny Mac. I was not shown the income to ratio numbers only given %..
Clear communication and thoughtful advice.
Excellent experience
Good job thanks, very responsive and reliable
What made it great
not mess up the documents, not take so long to get the process completed, stop contacting me to set up a refi while I was waiting for this one to be completed
PENNYMAC has a 4.5 star rating with 49,184 reviews.
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.