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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service
Business response:
Hi Tommy - Your feedback is greatly appreciated. Thank you for the review.
When my credit report was pulled I received over 400 phone calls from other lenders.I had to go on the nation wide do not call list.I wonder if there is something that could be done to stop the spam calls in the future to your other custerm i know fo
Business response:
Hi Brent - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I didn’t expect a $15. Wire fee after paying a very large closing fee.
Business response:
Hi Linda - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Latrice and Brian were a pleasure to work with. By far, this has been our best financing experience! Thank you for making it so stress-free.
Business response:
Hi Leo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
James Bruce and Sandra are ultimate professionals. During our close compliments were given for Sandra’s efficiency and she was a pleasure to work with.
Business response:
Hi Cheryl - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Nice work! I appreciate you reaching out to me to save money on my Mortgage payment. I needed your expertise and you did an awesome job Thank you, R/Paul Lavalette
Business response:
Thank you for taking the time to share your experience with us, Paul. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Really friendly and patient service
Business response:
Hi Carlos - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Could have shopped around for better rates but PennyMac really made the process hassle free and that was worth it.
Business response:
Hi Juan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The experience with penny Mac was a great experience for my father he actually was very very satisfied with the overall experience. Paulette and Mark were great in this process they explained everything in detailed for best understanding to my father
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,190 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.