PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,185 reviews
Select a rating
Christopher W.'s profile image
Christopher W. 
on Birdeye

2 years ago

Keep up the great work 

Mark K.'s profile image
Mark K. 
on Birdeye

2 years ago

Everything was quick, easy, and we had all our questions answered by the staff 

Teresa S.'s profile image
Teresa S. 
on Birdeye

2 years ago

More communication to decrease processing and ensure all is on track 

Kathy Z.'s profile image
Kathy Z. 
on Birdeye

2 years ago

Sometimes it took weeks before someone would get back to me. I feel like officers should have a weekly verbal communication with clients and that would help the process go smoothly. 

Robert H.'s profile image
Robert H. 
on Birdeye

2 years ago

Everyone I had communications with were totally awesome and very patient!! Very friendly as well! So glad I worked with the people I did! Thank you!! 

Duane E.'s profile image
Duane E. 
on Birdeye

2 years ago

😎🤙Great Job 

Javis D.'s profile image
Javis D. 
on Birdeye

2 years ago

Liem was great he did everything great an always answered my questions promptly . The communication between sending the correct information in was off . Repeatedly sending the same information in held the operation by weeks . As the customer if I hadn’t been proactive this would have push the closing back even longer . 

Bridgette B.'s profile image
Bridgette B. 
on Birdeye

2 years ago

When we made the repairs to our shed, we were instructed to call back and request the appraiser to come back immediately. We did that the day the photos were uploaded. The adjuster was never contacted. The day before closing I received a voicemail saying my appointment will be cancelled due to the repairs not being checked off. Which again, we called and requested the adjuster. The comment was made, “the adjuster will need to come out, you can’t just upload the pictures.” My closing documents, they were sent to me three ti... read more

David G.'s profile image
David G. 
on Birdeye

2 years ago

I like being able to use internet, and speak with real person. I also like to be updated on pre-qualification letters as needed. Step by step helped. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,185 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.