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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything
Kayla was really instrumental in putting the entire thing together and saving the situation at the last minute. I had special circumstances preventing me from signing the closing documents at the normal deadline. Kayla was instrumental in getting the deadline extended for me to meet my consideration.
PennyMac did a great job closing our cash out loan quickly. They worked with me to resolve issues when my documents would upload, their IT resolved the issue and submitted everything for me in just a few minutes.
Poor communication. Would tells us we could do one thing and they find out we couldn't do that. Over promised and under delivered on multiple occasions. We would try and call or email and no responses back. At the end towards closing we probably talked to 10+ different people there to try and help us out cause we weren't getting anything from Nancy. We really enjoyed PennyMac with our first two homes now this one was not the same. Just really didn't feel like PennyMac cared about us and our time.
Logan was present from the first call to the last check-in for closing. Excellent communication.
Great experience. Super quick process with great customer service. Thank you!
Was amazing to work with the mac team!
Everything went really smooth.
Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.