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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was a great experience working with Norma.
Miscommunications re: signing docs. I asked for a call re: closing from the original Loan rep. NEVER HAPPENED
It was a breeze.
The automated requests could have been clearer and tailored to our "Streamline VA" loan better. The robo emails were constantly asking for stuff we were to ignore. But otherwise a great experience.
More comunicación
I was told that my loan would close by a certain date, but it did not. I was also initially told I was locked in at 3.374% with 0.121 closing points, but that turned into a half point more closing points because my appraisal was not accurate and I have no control over that.
Prompt response to questions, within 24hrs, would have been helpful. It took multiple emails to get a response if any. We never actually received the corrected closing documents/numbers to review prior to closing, after multiple emails sent requesting them.
I all ready had a loan through PennyMac so they had a lot of my information, and I needed to update some items, so it was pretty smooth.
As I kept telling everyone, my computer is broken and it is too hard to read documents on my phone. But I kept getting them! Darrell was very nice and seemed eager to please. S Bass 2092
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.