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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very quick process and most of documents and next steps were clearly made out.
My only complaint is with my initial loan person, Nick Bonifacio. He was great up until the appraisal came back, then he was very difficult to reach, not returning my email or voice messages. I had to call back to get a message sent to him and include his manager. Very frustrating since we had questions before the closing. I would rate him a 5.
Thanks for help
Lack of communication between PennyMac Team Members. Example, I provided info to one Team member and another member requested the same data. I was told that a final appraisal inspection was not needed (2x) and come the final day, we had to race to get appraisers back down there to close.
Easy, simple!
I was sold a quick, worry free, simple refi process without me having to do anything. The experience was nothing like that. PennyMac was constantly pestering me for 2 months to provide documentation that I could not get and should have been requested by PennyMAC on my behalf.
De'Loria was great!
The first person I worked with didn’t follow through. Edward was great.
Exceptional service, the process was timely. Would definitely recommend Penny Mac to my family and friends.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.