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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,186 reviews
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Vicky M.'s profile image
Vicky M. 
on Birdeye

2 years ago

All went very smooth and quickly. The team was great. 

PATRICIA C.'s profile image
PATRICIA C. 
on Birdeye

2 years ago

I don’t do testimonials 

JAMES P.'s profile image
JAMES P. 
on Birdeye

2 years ago

The Refinance process went as explained. PennyMac's team of experts were conveniently accessible to me. Krystal and Veronica maintained weekly contact with me keeping me informed of the status. I felt very comfortable throughout the process and I am thoroughly pleased with the outcome. The always provided outstanding customer service, Thanks Team! 

Joseph B.'s profile image
Joseph B. 
on Birdeye

2 years ago

Woo-hoo all great work! 

Anthony F.'s profile image
Anthony F. 
on Birdeye

2 years ago

First of all Shead asked me for the same documents multiple times , I didn’t receive answers in a timely manner & needed to go threw other employees to get them & I’ve been with PennyMac mortgage company with the mortgage I had from the house I sold & can’t understand why the information isn’t in my file already ! 

Seth H.'s profile image
Seth H. 
on Birdeye

2 years ago

A++ job. Everything was Simple and Easy. 

Sunil K.'s profile image
Sunil K. 
on Birdeye

2 years ago

It was an awesome experience working with Nancy & Tirus. We got all the required information timely and loan was closed on time. 

Michael P.'s profile image
Michael P. 
on Birdeye

2 years ago

Great job! 

James H.'s profile image
James H. 
on Birdeye

2 years ago

De’Loria was very responsive and in touch to check in throughout the process. There was a lack of communication between the closer and the attorneys; documents were requested a few times without response and on closing day there was a lapse in communication and laps in execution from the penny Mac team to execute the transfer. More up front communication between the closing team and the buyers attorney would have prevented the issues we encountered on closing day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,186 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.