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PENNYMAC

4.5
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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,526 reviews
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Felix R.'s profile image
Felix R. 
on Birdeye

2 weeks ago

Sandra was very responsive. I had no issues ever getting a hold of her. Even for quick simple questions. And she was always prompt and timely with her response. She and Andrew went above and beyond for me And I am very thankful for that.  

Business response:

Thank you for the positive review, Felix! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Richard E.'s profile image
Richard E. 
on Birdeye

2 weeks ago

None 

Business response:

Hi Richard - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Michelle K.'s profile image
Michelle K. 
on Birdeye

2 weeks ago

The process was easy and straightforward, and the team was great! 

Business response:

Hi Michelle - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Alisha B.'s profile image
Alisha B. 
on Birdeye

2 weeks ago

Thank you for continually communicating with us through the whole process and answering any questions or concerns we had. 

Business response:

Hi Alisha - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Curtis B.'s profile image
Curtis B. 
on Birdeye

2 weeks ago

This is my second mortgage with penny mac, and I am extremely satisfied with both of them. 

Business response:

Thank you for the positive review, Curtis! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Michael W.'s profile image
Michael W. 
on Birdeye

2 weeks ago

Kyle and Hilda were both great, very attentive and responsive and I feel went above and beyond to make the process as simple as possible for me.  

Business response:

Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Cynthia R.'s profile image
Cynthia R. 
on Birdeye

2 weeks ago

Latoya made this process very easy and professional. 

Business response:

Hi Cynthia - Your feedback is greatly appreciated. Thank you for the review. 

Maranda B.'s profile image
Maranda B. 
on Birdeye

2 weeks ago

Everything went very smoothly, and was explained to me very well. I feel the closing costs were a bit pricey, but overall a very pleasant experience. 

Business response:

Hi Maranda - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Matthew M.'s profile image
Matthew M. 
on Birdeye

2 weeks ago

Easy process 

Business response:

Hi Matthew - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,526 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com