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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ms Tiffany Terry did an excellent job.
Jonathan and team communicated very well throughout the entire process. Any new requests or updates were delivered timely, they were accurate and there were no issues with the loan process from start to finish. I would definitely recommend the PennyMac team.
Everyone we interacted with through Penny Mac was outstanding. Very professional, patient, knowledgeable, courteous, they really went above and beyond. Tim was especially helpful as he answered every question we had, reassured us throughout the process as needed and made sure we understood what was going on with our application and was consistent with keeping us updated. We really appreciate the level of service we received!
Fine job
This came at a great time and we received the best rate possible.
.
I do not like your response, "Just OK is not enough". It is your survey response, and I think you could re-phrase your response. I have been with PennyMac for approximately five years and I've refinanced twice, excluding this current refinance. Your staff and service has been excellent up until this current refinance. Unfortunately, initially your agent was terse and disrespectful and the loan took an inordinate amount of time to close, even with the Covid-19 imposition.
I tried to refinance through another company before trying PennyMac. That "other company" ran me through the ringer and made the process very difficult and I am a first time home owner. I was very discouraged. PennyMac contacted me and told me that the "other company" was not doing the refi correctly. I started the refi process with PennyMac and was astounded how quickly it was completed and how easily the process should have been. Thank you PennyMac!!!
Awesome service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,410 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.