PENNYMAC

STEPHEN B. 

on Birdeye

5 years ago

Easier than I could have ever imagined. Called me every Thursday to update me on the process, and before you know it, it was closing time. I wouldn’t believe it had I not experienced it myself. 

Joseph C. 

on Birdeye

5 years ago

Refinancing my house was easier than I thought and the savings both monthly and over time with the lower interest rate was worth the effort. 

MARC L. 

on Birdeye

5 years ago

Simple, prompt, straight forward communication 

Lee Sims I. 

on Birdeye

5 years ago

The process was easy and stress free from start to finish. 

Saurabh Damodar P. 

on Birdeye

5 years ago

Better communication. I never received any response to the emails sent by me to my Mac team. Neither could I talk to anyone easily as most of the time my calls went to voicemail and didn't receive a call back even after leaving a voicemail. Not sure who if my loan processing agent even received my emails or they just got lost to the common my Mac email. Having dedicated email IDs for loan processing agents would be great instead of the common my Mac email id 

CHAE O. 

on Birdeye

5 years ago

It was a great experience 

JASON N. 

on Birdeye

5 years ago

Yup 

Harold Hall I. 

on Birdeye

5 years ago

I understood this was a busy time for your company with the low interest rate and large amount of interest in people refinancing. I had trouble with communications after I had requested information about refinancing. After initial contact I sent several emails and left phone messages and was told that my phone would not accept calls. I requested direction via email several times and did not receive that. The actual closing process was easy but took nearly 2 months to complete. 

Austin B. 

on Birdeye

5 years ago

Awesome transaction and everything went smoothly.