PENNYMAC

DAVID R. 

on Birdeye

5 years ago

My negative review is not directed towards Mr. Hagan (closing agent). He was helpful and answered my questions promptly when needed. I completed this survey based on prior experience to working with him. I thought the length of the process was completely unacceptable and there were weeks that went by idly without anything being done when there were things that needed to be done by PennyMac. I will not ever use PennyMac again in the future and I will advise anyone to avoid your company. 

Raymond C. 

on Birdeye

5 years ago

Deon was very helpful and knowledgeable. He made the experience great and I would gladly refer people to PennyMac. 

Roger P. 

on Birdeye

5 years ago

Drew was upfront and honest and walked us through the process so we had a good understanding of the paperwork and endgame. We r happy to gt a lower housepayment and knowing our future n our home will b less of a financial strain as we age. Thanku Drew! 

SIMON C. 

on Birdeye

5 years ago

Our VA IRRL refinance was a quick and flawless process. Each representative along the way were very professional. 

Todd W. 

on Birdeye

5 years ago

I had emailed 3 times for a callback and no callback 

Rollen H. 

on Birdeye

5 years ago

Everything went smooth and not stressful 

ROSA S. 

on Birdeye

5 years ago

With everyone working from home and influx of people doing refi, I actually didn't expect to close in the time frame that it did. I was pleased after it was all said and done.  

JOSHUA S. 

on Birdeye

5 years ago

👍 

Robert Stage I. 

on Birdeye

5 years ago

Throughout refinancing process Robert Winkler and other members of PennyMac team kept me apprised of the loan process until completion. The loan was processed very quickly. From start to finish I received excellent customer service from the PennyMac team.