PENNYMAC

WILSON I. 

on Birdeye

5 years ago

Nathan was extremely helpful. His turnaround response was great. Amazing guy to work with. He made the process smooth that I did not have to worry about anything. 

AMANDA D. 

on Birdeye

5 years ago

Easy process and great communication! 

LEO T. 

on Birdeye

5 years ago

Everything was fast and smooth 

Ethel D. 

on Birdeye

5 years ago

My experience with Pennymac throughout this process has been phenomenal! From my first call with Terrell Jean to the entire process with Nathan Hoffman, I was impressed the level of attention, responsiveness and overall customer service provided. Terrell did a great job of quickly getting me pre-approved and Nathan made the entire process extremely seamless. Nathan walked me through my responsibilities, kept me informed of the process and answered all of my questions. THANK YOU! 

Lynn S. 

on Birdeye

5 years ago

What stands out is I called and went to voicemail, but decided not to leave a message. About two hours latter, I got a call back, just making sure there wasn’t an issue that I needed help with. Great service. 

WILLIAM W. 

on Birdeye

5 years ago

The process was explained to be easier than it actually ended up being. Closing costs were more than expected and needed to cash to close that was previously not required. Our loan officer was EXTREMELY hard to get ahold of. I'm talking 5 or so emails and calls before we would get an email that did address our issues. Closing dates were cancelled and not communicated so we were at the scheduled appointment waiting and not able to reach anyone. This just added more money to our costs each time. 

ROBERT M. 

on Birdeye

5 years ago

He was informative and very clear on the questions i asked. The closing was fast and this was very easy 

JOHN M. 

on Birdeye

5 years ago

Great experience refinancing with penny Mac! 

Brett T. 

on Birdeye

5 years ago

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