PENNYMAC

SHANELL G. 

on Birdeye

5 years ago

Communication...there was pretty much none. Pretty tough getting through to a loan officer. Once I was connected, that went ok getting prequalified and such but once it got pushed to loan specialist, it was pretty much silence. I reached out and there were no updates, communcation on closing etc. I then received disclosures with a closing date that was way off the September date originally communicated. There wasn’t a call to explain or even see if it works. Docs were off And never got updated 

Dale G. 

on Birdeye

5 years ago

The customer service provided to me by Zachary Teahan was outstanding.! 

Catherine O. 

on Birdeye

5 years ago

Yes I truly appreciate Ignacio from the loans department For his help and his Supervisor Olive for their help ... Very good customer service and I will highly recommend Pennymac . Thank you Catherine Ortiz 

Craig M. 

on Birdeye

5 years ago

Being able to go through this process from home and when it was convenient for us was a huge benefit. 

WALTER Ortiz V. 

on Birdeye

5 years ago

The service provided was very professional. 

Harry C. 

on Birdeye

5 years ago

Beth did a good job communicating with me; however, when she had to take some leave to care for a family member, PennyMac dropped the ball. No one picked up the slack and I had no communication with PennyMac. I called several times only to get a voice machine and no call back and sent multiple emails with no response as well. When Beth returned from her emergency leave, she had to pick up the fumbled football and finally get me to close on 8/14/20 (when I was scheduled to close 8/10/20). 

HENRY Langer J. 

on Birdeye

5 years ago

Tim Carter was very good. 

Sylvia D. 

on Birdeye

5 years ago

Deon was kept me informed of what to expect and explained everything clearly.  

Lisa F. 

on Birdeye

5 years ago

I had a great experience. Very knowledgeable.