Petro Home Services - Malvern

Brad Fowler 

on Google

2 weeks ago

They ran me out of oil. I had no heat for 3 days. Despite paying for the emergency contract. They rescheduled my boiler service 5 times came out twice and refused to service it. I do not recommend this company. I have had many oil companies and I have never been ran out of oil. 

BENJAMIN HILL 

on Google

a month ago

Petro was my supplier and PM service provider for 3 years. Deliveries were on schedule but prices were way higher than others. The main complaint, and this is a big one, is that the PM service agents installed larger nozzles on my system every year. I know this because an expert in the business of 20 years+ did my my PM this year. This meant my system burned more oil than was needed. Kinda suspicious due to the fact they also SELL ME THE OIL! I made a complaint with the loyalty team 3 times and was never called back by the s... read more

Benjamin Schwantes 

on Google

a year ago

Definitely do not recommend. We paid for an annual service contract on our gas boiler. After our yearly inspection, the tech gave the system a clean bill of health. A year later, we used a different firm to check the boiler and they found numerous longstanding maintenence issues that should have been readily apparent to the Petro tech including aging ribbon burners and pilot assembly (see photos). Tried to bring this to Petro's attention but they brushed me off. Apparently my business is not important to them. 

Donna Interrante 

on Google

8 months ago

Have been a customer for over a decade and their technical service is excellent. However, this is the 2nd time a customer service rep has made me wish I had taken my business elsewhere after the first atrocious experience. I had questions about conflicting budget balance statements ( which is ZERO, btw) and after a lengthy non-sensical explanation by the young lady on the phone ending with, and I quote " that's just the way they do it and nobody forces you to go on the budget". Huh? Train your CRS people...they are you... read more

Uwchlan Conservation Trust 

on Google

11 months ago

Jose Pellecer installed a new tank when I switched to Petro and he found the line was not to code. He fixed all the issues. He was personable, experienced, efficient and everything was clean and neat when he finished. Petro is lucky to have him!