PetSuites Newport News

Morgan D. 

on Birdeye

4 years ago

Excellent care for my beagle! This staff is so caring and takes time to get to know your dog, answer questions and make accommodations resulting in the best outcome - also super organized and professional. I was so impressed with this place that it’s worth the 45 min. Drive each way for boarding even though I have other closer options in Williamsburg. BIG Thank you to everyone there!! 

Abigail P. 

on Birdeye

a month ago

I was really looking forward to bringing my dog to this daycare, and while I appreciate that the staff was friendly, I was disappointed with how the day went. When I picked up my dog, I noticed he had not been fed his lunch. This was the same as his trial day. They gave the excuse that he was nervous however he’s a puppy and eats everything and everywhere. More disgustingly there was visible feces on his fur, which was concerning and upsetting. I understand that things can get busy, but basic care like feeding and cleanlines... read more

Unhappy c. 

on Birdeye

3 months ago

My dog was left to wallow in his own urine, feces, and vomit. He came home withdrawn, scared, and aggressive and smelled terrible. 

Canela V. 

on Birdeye

a year ago

Was told that for an additional 18 dollars a day my dog would get individual play time. He's not fixed, which means he couldn't have group play, which is fine. However, booked an 8 day stay, and ended up getting back early, so I went to get him on day 6, as soon as I got back. The entirety of my trip, I attempted to catch him on the dog cam, despite looking throughout the day and night, I never once saw my dog. Never received any Pawgress/photo updates either. When I picked him up the bag of food, treats, toys, and blanket w... read more

Chandra E. 

on Birdeye

a year ago

Was told that my dog would get individual play time due to not being fixed, so he couldn't do group play. Fine with me, but was told this was an extra 18 dollars a day just for individual play time. Then, was informed of the "web cams," and the photos/pawgress reports I could access on their website. I went out of town for 6 days, and came to get him as soon as we got back, even though we booked for 8 days. I was very concerned the entire trip because despite checking the webcams all day and night, I never saw my dog in the ... read more

LINDA B. 

on Birdeye

a year ago

I dropped my dog off specifically to get groomed before leaving out town. I dropped off Friday had grooming g appointment Sat and pick him up Sunday. He was not groomed and he had ruined all over him. And i was still charged for his entire stay after voicing my concern that someone should called me Saturday. Bad communication and need look at what booking date open online and make sure call customer when services can not be rendered. Bad business practices and I won’t be leaving my dog there anymore since after picking him u... read more

Charlene F. 

on Birdeye

a year ago

Terrible. Took the dog in for grooming and an hour & half later was called and told to pick him up. They would not complete the job because he had fleas. It was never disclosed that they do not accept dogs with fleas to begin with and was advised to take the dog to the vet. The dog just came from the vet which gave him a flea shot with others totaling $195.00. upon asking why the grooming could not be completed, as the dog was already escorted throughout their whole facility and obviously contamination had already occur... read more

Mildred T. 

on Birdeye

2 years ago

That place is dirty and don't let the looks up front fool you. If you love your fur baby please don't take them there. 

Cory G. 

on Birdeye

3 years ago

I spoke to someone today while I was at work about the horrible experience we have had with pet suites. They offered for us to bring in a vet receipt and they will pay the bill. As I got home from work today I came home and their was more urine, poop, and throw up that my wife and I had to clean up off of our carpets. This being said, we are asking that instead of the vet bill, can we bring in a receipt of getting our now stained carpet upstairs cleaned. The last time our bulldog had any issues with going to the bathroom in ... read more