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PetSuites Olive Branch
- Pet Groomers
- Olive Branch, MS
About this business
Location details
8228 Goodman Rd. East, Olive Branch, MS, 38654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
A Truly Exceptional and Compassionate Pet Care Experience I cannot say enough wonderful things about PetSuites in Olive Branch!!! A few weeks ago, we adopted our sweet Great Pyrenees, Keeper, from an animal shelter. She had been through so much in her young life--neglect, abuse, she was covered in ticks, fleas and severe matting that made her grooming a major challenge. Despite an already busy Saturday, the amazing team at PetSuites made time to squeeze her in for an emergency groom. It was a long process, taking hours due... read more
Business response:
Thank you for sharing your wonderful experience with PetSuites Olive Branch! We're grateful for your kind words and are thrilled to hear about the exceptional care your pets received.
EXCEPTIONAL customer service! Have had nothing but great experiences with PetSuites of Olive Branch! My dog loves going to daycare and has had wonderful grooming experiences as well! Highly recommend!
Business response:
Thank you for sharing your exceptional experience at PetSuites Olive Branch! We're thrilled to hear your dog loves daycare and grooming.
Where do I start?! First off the staff here at the olive branch location is amazing and has impeccable service. Always greeting my baby boy Marley when he enters the door from day one and very clean and professional. My baby boy runs to the door every morning when it's time to go to school and hates to leave. When he comes home, he's literally dog tired... No pun intended. Lol. Sarah, the manager there and her staff are amazing. They have no idea how much it means to me when they love on my little boy as much as they do. He ... read more
I vociferously, enthusiastically, extremely recommended this place for as needed daycare! I was visiting Memphis for tourism reasons, and while most of our itinerary was dog friendly, it was a windy, chilly day that was perfect for museums and I had brought all my dog's vacc records intending to board for a day if needed. Well - they made it fast, and easy!! They had a system to evaluate her for her social skills, but I didn't need to wait around - they updated me by text message (great since I was driving and then in a muse... read more
To the manager who responded - Please clarify the following: 1. The misrepresentation of a customer by stating the manager has made several attempts to contact. To date, there has not been a single attempt to the number I saw the team write down, repeat to make sure it was correct and place on the manager desk. My contact was left specifically to reach me, NOT call my husband and assume we are always able to connect. 2. To date, I have not been updated the specific acts. I do not assume my dog didn't present with fear. But ... read more
Business response:
Thank you for your feedback. We have called you multiple times and unfortunately, you have either been too busy to talk or we had to leave a voicemail. Upon reviewing the footage of the incident, we believe that it would have been unsafe for our team to care for your pet due to the reactivity displayed when you left the pup unleashed in our lobby while you went to your car. We apologize for any inconvenience this caused and hope you find a better fit for your pups' needs in the future.
Was hoping to find our safe place for our dogs. This group had worked with us for 2 weeks to get accustomed to our dogs. A couple days prior to our reservation, the manager of this place decided to get involved in checking us in. Her team took the first 2 in and that went smoothly. For some unknown reason, she waited until the moment we stepped out to our vehicle to toss away all of her team and our work to make sure the transition was smooth. It was less than 3 minutes and she completely undid any work and progress made wit... read more
Business response:
Thank you for your feedback. We have called you multiple times and unfortunately, you have either been too busy to talk or we had to leave a voicemail. Upon reviewing the footage of the incident, we believe that it would have been unsafe for our team to care for your pet due to the reactivity displayed when you left the pup unleashed in our lobby while you went to your car. We apologize for any inconvenience this caused and hope you find a better fit for your pups' needs in the future.
**Unprofessional and Disappointing Experience - Would Not Recommend** I recently dropped my dog off at Petsuites for a 6-day stay while my family and I went on a cruise. I took the time to carefully separate my dog's food into individual bags and even wrote clear feeding instructions on each bag. I made sure to explain everything to the woman at the counter when I dropped my dog off. However, what followed was nothing short of frustrating and unprofessional. On day 3 of my trip, I started receiving texts from Petsuites tel... read more
PetSuites Ghosted me on the text line plus Robin, Manager, did not come to the phone to discuss the issue. I got the extra shots for my dog required and was still turned away because the Vet's office did not write a reminder date on the Invoice. Shot was given on 5-2-2024 but apparently according to the PetSuites it could be expired by 5-10-2024 since the invoice did not have the reminder date. Poor Poor Customer Service! I really hope this business fails for you!
Frequently asked questions about PetSuites Olive Branch
How is PetSuites Olive Branch rated?
PetSuites Olive Branch has a 4.4 star rating with 174 reviews.
When is PetSuites Olive Branch open?
PetSuites Olive Branch is closed now. It will open at 12:00 p.m.