This profile has been claimed by the business owner or representative.
Pinnacle Dermatology
- Brentwood, TN
About this business
Pinnacle Dermatology is the largest multistate female-founded and -owned dermatology network in the U.S. Through our expertise in medical, surgical and cosmetic dermatology; convenient access to professional providers at 90+ locations; online scheduling, same day appointments and much more, we work every day to bring you the very best in skin care.
Location details
6716 Nolensville Pike, Suite 250, Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been going to Belle Meade Dermatology for many years. The doctors and nurses there are first rate and that is why I keep going back. The conversion to Pinnacle is just short of a disaster. You couldn't even transfer my insurance information which, speaking as an IT professional, is a trivial task. I will continue to go back unless you lose your excellent staff, but if I don't receive excellent care and service at all levels I will take my body and my money elsewhere since I do not tolerate incompetence.
I am unable to talk to anybody. I have responded to these emails and called your number countless times. I have left messages and absolutely no response. I now have the impression that you have 5 stars because you won't ley anybody do a review that is unsatisfied. I would love to give you a good review but that opportunity is slipping away because I just can't get ahold of a warm body to ask a question. Hence the assumption > do you care?
Have voiced my feelings in the past and that was it.
My prescription was not sent in but my wife’s was. Your phone systems terrible no one has called me back. It’s a hour round trip to pick up our meds.
The wait time was long to get back to exam room. They were 45 minutes behind
Horrible customer service and no response from clinical team following first appointment and getting a prescription
Dr. Rios treatment left a large unsightly scar on my forearm that is not correctable. I have no choice except to cover it with a tattoo.
I was in yesterday for an office visit- my pharmacist has reached out to the office 2 times last night shortly after I was seen and 2 times this morning, via fax and phone. I have also left voicemails for return calls yesterday and today- no response.
The APN I saw was quite short w me...both verbally and time wise. The MA, however, was very kind and thorough..and gave me the bulk of my d/c instructions as the NP seemed quite rushed. I did have a mole removed and sent for biopsy so I feel that my exam was thorough, but I didnt feel free to ask questions, etc. My daughter was with me and commented as well on the NPs attitude. I am currently looking for a permanent dermatologist d/t my hx of skin cancer. The practice itself seemed nice and the front desk ladies were great. ... read more
Frequently asked questions about Pinnacle Dermatology
How is Pinnacle Dermatology rated?
Pinnacle Dermatology has a 4.8 star rating with 98,803 reviews.
When is Pinnacle Dermatology open?
Pinnacle Dermatology is closed now. It will open at 9:00 a.m.