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Pioneer Valley Storage - Hatfield - Self Service
- Self Storage
- Hatfield, MA
About this business
Location details
12 Elm St, Hatfield, MA, 01038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Be careful! They are scammers! Upcharge you for things you didn't approve of! Then they dont answers calls, texts, emails....nothing! And no one is ever there when you go there....which in itself is disturbing, you can do anything you want and no one can stop you! Nice!!
Business response:
Hi Heather. Please note that our facility is remotely managed and does not have an on-site manager. However, both our Store Manager and District Manager have been notified of your concerns and have been asked to reach out to you as soon as possible to address this matter. Thank you for bringing this to our attention.
Faceless corporation. The usual story of raising costs and cutting services. When it was locally owned and managed, there was a staffed office, and they supplied handcarts for moving your stuff. No more. Now, management is outsourced to a large national company (to see this, click "about us/career opportunities" on their website). They raise their rates frequently and charge extra for insurance, unless you buy and document your own, separate from your homeowner's insurance. There is no one on site; it can feel kind of scary.... read more
Business response:
We’re sorry to hear about your experience and appreciate you sharing this feedback. We would welcome the opportunity to discuss your concerns and learn how we can better assist you. Please reach out to our team directly at info@storageasset.com at your convenience.
Frequently asked questions about Pioneer Valley Storage - Hatfield - Self Service
How is Pioneer Valley Storage - Hatfield - Self Service rated?
Pioneer Valley Storage - Hatfield - Self Service has a 3.8 star rating with 34 reviews.
When is Pioneer Valley Storage - Hatfield - Self Service open?
Pioneer Valley Storage - Hatfield - Self Service is open now. It will close at 10:00 p.m.