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Pleasant Plains Dental
- Dentists
- Indian Trail, NC
About this business
Location details
5850 West Highway 74 #135, Indian Trail, NC, 28079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They overcharged my Medicare for cleaning and an annual exam of $311. They billed me 1059. for crown work but they billed Medicare 1622. and then billed medicare 214. to fix a filling..! They never gave me a bill for any of this, just the 1059. I didn't think anything of it until I started to see Liberty dental plan explanation of benefits statements. Total Liberty Mutual paid this year to Pleasant Plains dental $2000. is unconscionable and I have to go back to the Endodontist and have teeth cleaning this year with no money... read more
I had crown work done and the amount for the entire treatment was $1059. signed and witnessed contract. My dental benefit through Liberty Mutual paid Pleasant plains dental $1622.It states right on the pleasant plains dental treatment plan agreement that was signed and witnessed by Brittany at Pleasant plains that if the insurance pays more the dental office will refund the difference to my insurance company. I called Liberty mutual and Medicare who both said the dental office is responsible to handle the proper distributio... read more
I did not feel confident with Dr.Patel and when he was numbing my mouth he was working on the bottom and the whole top of my mouth was numb not the bottom and my eye wouldn’t close thankfully it would after the numbness wore off but my nerves still feel weird on the lest side and should have never been on the top
I spent over $7,000 for some work on my mouth in the fall. I hadn’t had a cleaning all year. When I go in for a cleaning they want to charge me $65 saying that they have done me a favor by covering $35 of that. You would think after seven grand and with insurance they wouldn’t ask you for more money. I will never go back to these guys again. And after all the work done they send me a bill for additional amount after I pay them $7000. And that has to be paid upfront or they won’t touch you. I understand you need money to run ... read more
Business response:
Todd, We are sorry if there was any confusion during your visit with us. Our office prides itself in providing the best customer service and care, that is why we are open until 8pm and Saturday's and are one of the only offices in the area that provides IV Sedation with restorative dental care. We also take the time and effort to verify each patients' insurance before any treatment is undertaken (we have team members that focus strictly on that) so our patients' do not have any surprises afterwards. We apologize if t... read more
This used to be a place I’d recommend without hesitation. However, something has definitely changed. While we all understand that our current worldly situation is very different, it’s not hard to communicate with your customers. Heaven forbid, you try to get someone on the phone (note: if you really want to talk to someone, push the button for “new” customer). I am now convinced that the dentist I originally saw left for the same reasons I’m leaving. (Note: I was informed when she left that she wasn’t a good dentist - w... read more
Business response:
Rocky, We are sorry if the communication has been not up to our high standards recently. As you said, our world is certainly a different place this year due to the pandemic and all of the challenges it presents. Recently, we have had times where we have had staff members quarantine, not because anyone was sick, but from us following the guidelines given to us-i.e. even if there was a chance they were exposed to someone, we take the utmost precaution and quarantine them, as we always put health and safety first. At one po... read more
I had a filling done on Wednesday. I had a severe reaction to the multiple shots they kept giving me. Rather than letting the medicine take affect, they kept pumping me full of what the dr called “adrenaline”. He then said “you’re having a natural reaction to the medicine” . Well my fit bit monitored my “natural reaction” and my heart rate went way beyond what I’ve ever done cardio wise. I thought I’d die right then and there. My fillings are rough and seem very shoddy. I will never go back to Pleasant Plains. It was a ghost... read more
Business response:
We apologize if your experience was not a positive one. The purpose of our practice is to change and improve lives in our community by providing quality care that is convenient and comfortable for everyone. That is why we are open evenings until 8pm and weekends, and that is also why we have a Dental Savers Plan for patients without insurance and provide in house financing to make treatment affordable. These are items that make our practice unique compared to others and why we have developed a great reputation in our co... read more
Something changed in this office since opening again. Very disorganized. I received different answers from different representatives. Unacceptable customer service! They do not meet your needs
Business response:
We apologize if there were any issues with our communications. Our office is going above and beyond the standards with our operations and scheduling for safety with COVID, which means we are doing text and phone checking in upon arrival and our schedule is a lot lighter to provide for social distancing and safety for our patients and staff. All patients are given text, email, and phone confirmations of their time of appointments. However, we always take ownership of any miscommunications and apologize and would be happy... read more
I visited Pleasant Plains for my 6 month cleaning. I spent over an hour there and did not even get a cleaning. I was told I needed to return at frequent intervals, have my mouth numbed, and get a deep gum cleaning. I was also told I had over 15 cavities. I had just had a cleaning 6 months prior at a different dentist so was keeping up with my visits and didn't have any gum problems and only had 1 cavity. I also am someone who never gets cavities and had my first just a year or so prior to this. I asked the dentist (Dr Ernst)... read more
Business response:
Marisa, We apologize if there were any inadequacies in our communications when we examined you a few years ago. Our office goes above and beyond to provide the best experience, convenience, and care to our patients. That is why we are one of the only offices that is open until 8pm during the work week and every Saturday. Being able to take care of patients in our community is a privilege. In a public forum like this, we are unable to discuss the details of your situation to protect your privacy. I would note that a lot of ... read more
Don’t know who I saw didn’t introduce himself. Didn’t do what I came in for instead very pushy trying to sell me things didn’t want or need. Wasted an hour of my life I will never get back. Will not return instead I’ll drive an hour to see my real dentist.
Business response:
Debbie, We are so sorry that your experience was not positive. We pride ourselves in taking great care of our patients, and we are truly sorry if we were not able to provide that for you. We have developed a great reputation in our community because we always try to be a great advocate for our patients and their dental health. Obviously, we cannot discuss your specific case details here in a public forum like this to protect your privacy. We know that taking care of patients in our community is a privilege and we always... read more
Frequently asked questions about Pleasant Plains Dental
How is Pleasant Plains Dental rated?
Pleasant Plains Dental has a 4.7 star rating with 1,203 reviews.
When is Pleasant Plains Dental open?
Pleasant Plains Dental is closed now. It will open at 7:00 a.m.