Sugato G. on Birdeye
a month ago
07/15/2022, 19:07 PM
My third post this, and it will not even be about the Pooch Hotel’s webcams, their attention to detail, their overflowing love for the pups, and the amount of hard work and sacrifices they make for their clients. It will be about how they are so much more.
With great sadness and against everything that made sense, I lost Pepper, a part of my heart and my existence. In the words of Dylan Thomas, ‘after the first death, there is no other’. This was less than a year ago and I will never forget the support and sympathy I received from them. As I will not their role in identifying, welcoming, and caring for Morti, who is now part of the Pooch family and the transformation from whose initial petrified demeanor to whose current happy existence could not be starker. It is no exaggeration to say that the Pooch Hotel is part of one’s family - on the contrary, it is one’s pride and honor to say so.
I have to conclude by mentioning everybody who has made such a difference……
Gabe, Ruben, Kyra, Victoria, Gabby for bringing Morti in and out and supervising his playtime;
Xavier for unraveling the mysteries of his harness;
Rose for being the pillar of overnight stays;
Gus for his unfailing warm presence;
Nestor for the gentlest and most soothing welcome;
Alex for being as thoughtful and caring as he was with Pepper;
Sophia for her optimism and kindness;
Yareli and Emmanuel for being paragons of efficiency and helpfulness;
Kristin, no longer regularly seen but never forgotten;
Ashley, thoughtful to a fault and steady as a rock ;
Louie for never losing a beat and for ensuring Pepper is never forgotten;
Julia for her welcoming smile and extraordinary powers of observation;
Jenni for going the extra mile all the time;
And finally of course, Steph, who makes the place what it is with her incomparable knowledge of every facet of canine behavior, her incredible memory and organizational skills, and her client service levels which even the most experienced mountaineer would be unable to scale…..
Every person at Pooch Hotel knows what they have meant to Pepper, Morti and me.
Most clients of Pooch Hotel would feel like I do.
For the few who may not, trust me, you will soon!