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Poolwerx Applecross
- Pool & Hot Tub Service
- Applecross, WA
About this business
Location details
Shop 5/23 Kearns Cres, Applecross, WA, 6153, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
What a fantastic team at Poolwerx Applecross! As first-time pool owners having just moved into our new home, we were incredibly grateful for the professionalism, support and genuine care shown by the entire team from the very beginning. Jorgia was my initial point of contact and delivered absolutely outstanding customer service — warm, knowledgeable, responsive and a true asset to the business. She immediately made us feel confident we were in good hands. Today we had our first pool service, along with a full handover from... read more
We have been using Poolwerx Applecross for over 5 years now and each and every time we have received exceptional service. Staff are knowledgeable and professional and take the time to explain everything clearly. Highly recommend them to those looking for help with their pool. Thank you for all your help over the years!
Poor customer service from Jess at Poolwerx Applecross. I reached out on a number of occasions for support (mostly a result of the pool technician needing to re-attend eg pump left on wrong setting), and received limited, untimely or sometimes no response. Each time this increased the cost that I incurred, which it felt they genuinely couldn’t care about. In addition the technician would not always turn up on the scheduled day and never provided an hours notice (necessary for us to ensure our dogs aren’t out) which we were ... read more
Great - if you like green pools and threats of debt collectors. Look at the state of that pool! This was after fortnightly "Gold" services through winter. I've just had a quick trawl through my invoices and it seems I spend somewhere between $150-220 per fortnight for that wonderful effect. That picture is from the same day they'd been. They left it like that! The service had been bad the whole winter, but we weren't using the pool and figured it would turn around at some point. I'd given them feedback to that effect, on o... read more
I am with your service for 5 years. Pool turned to Green in Nov 2025 and again in January. We can’t enjoy the pool this whole summer season! And in last 5 days, said you guys came for 3 times to deal with the pool which cost me $600. Then 2 times of the visit just for show up because said my pool water is low. I did fill in water after first visit! The question is why my pool turns to green with your regular service.