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Poolwerx Emu Plains
- Pool & Hot Tub Service
- Emu Plains, NSW
About this business
Location details
2/133 Russell St, Emu Plains, NSW, 2750, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 09:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Our pool was cloudy and the Emu Plains manager decided to charge us over $100 for a call out to put a few tablets in the pool. This is something we could have done ourselves if they were honest enough to save us the call out. The cloudy water cleared but the long term problem diagnozed by manager was a replacement of the filter was required. Unfortunately the manager was wrong and became verbally abusive, sarcastic and unprofessional when I didnt accept his wrong advice. We actually replaced the whole filter 2 years ago.
I have been coming here for years with my elderly dad who doesn't drive. The store manager May has always gone above and beyond for him and always been so friendly and good to him. Each time we come in May makes it feel like we are visiting family. Poolworx clean his pool and treat it each month and are very knowledgeable and efficient. I am very grateful for her and the Poolworx team in general.
Many thanks to May and the other staff at Poolwerx Emu Plains. They are always so helpful when I get my pool water tested and need chemicals and they have assisted me when I had a problem with my pool pump. Always very friendly and responsive. Recommend highly.
What an amazing experience! First time pool owner and was feeling overwhelmed about asking for advice. Josh at Poolwerx Emu planes was amazing. No pressure selling explained everything really well. I highly recommend this company.
Fantastic customer service. May is always super helpful and will only sell what is needed rather than selling you a heap of products you will probably never use. I would highly recommend seeing May for all your pool and spa needs. 5 stars from me.