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Poolwerx Emu Plains
- Pool & Hot Tub Service
- Emu Plains, NSW
About this business
Location details
2/133 Russell St, Emu Plains, NSW, 2750, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Big thanks to John at Poolwerx for the great service. What started as a warranty issue with my pool robot turned into ongoing help with winterising my pool as well. John is always quick to answer or return calls and makes the whole process easy. Really appreciate the reliable service.
Our pool was cloudy and the Emu Plains manager decided to charge us over $100 for a call out to put a few tablets in the pool. This is something we could have done ourselves if they were honest enough to save us the call out. The cloudy water cleared but the long term problem diagnozed by manager was a replacement of the filter was required. Unfortunately the manager was wrong and became verbally abusive, sarcastic and unprofessional when I didnt accept his wrong advice. We actually replaced the whole filter 2 years ago.
I have been coming here for years with my elderly dad who doesn't drive. The store manager May has always gone above and beyond for him and always been so friendly and good to him. Each time we come in May makes it feel like we are visiting family. Poolworx clean his pool and treat it each month and are very knowledgeable and efficient. I am very grateful for her and the Poolworx team in general.
I have been to pretty much all the pool shops in the Penrith area, but find this one the best in customer service. You feel like a valued customer. May could never be more helpful. When I visit and there happens to be no customers in the store, you won't find her sitting behind the counter, she is always busy working within the store. A very dedicated employee if I have every seen one!
Many thanks to May and the other staff at Poolwerx Emu Plains. They are always so helpful when I get my pool water tested and need chemicals and they have assisted me when I had a problem with my pool pump. Always very friendly and responsive. Recommend highly.