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Poolwerx West Pennant Hills
- Pool & Hot Tub Service
- West Pennant Hills, NSW
About this business
Location details
1 Castle Hill Rd, West Pennant Hills, NSW, 2125, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 4:30 p.m. | |
| Sat | 08:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
Very poor service. They charged my credit card without clearly explaining costs and even for unfinished work. No communication about timing, work details, or pricing. Extremely unprofessional—very disappointed.
Had the displeasure of dealing with their customer service. They did a service and promised to come back after finding the right part to fix my pool and never came back. Followed up again and they again didn't come back. Followed up a 3rd time and was treated with such disdain. Was spoken over. Wasn't listened to. Was told it's my problem. Was told they've changed systems recently and have no records from before September 2024 available (really???) I voted with my money and will not be shopping here.
We were selling our home and the pool water was not clear. After trying many chemical options, Frank identified how to fix it. He then rescheduled his work the next day to install a new filter so the pool was ready for open homes. Outstanding service and we are very grateful. I would highly recommend this business. Thanks Frank and team.
Blown away by the old school service here. My pool vacuum was broken so I took it to Poolwerx at 4:30pm on the 29th of December.... Expecting that I'd drop it off and pick it up sometime in the new year. Frank (the owner) dropped whatever he was doing and spent 30 minutes on a quick repair.... And wouldn't charge a dime for his time and efforts. Definitely recommend this place and will be going back as needed
I want to thank Frank and his team for the recent replacement of my pumps, filter and chlorinator and new heat pump. I was provided with excellent advice and a great range of products to suit my needs. The installation was tricky due to a tight location but the guys persevered and got it all done quickly and neatly. I'll be making Poolwerx West Penno my regular pool shop from now on. Good work!