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Portofino Suites - Skyline Living
- Apartments
- Edmonton, AB
About this business
Location details
11440 & 11444 Ellerslie Rd SW, ., Edmonton, AB, T6W 3W7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me and my wife are satisfied staying here at Skyline. So far, so good. Thank you
Business response:
Hi Celito, thank you for sharing your feedback! We're so glad to hear that you and your wife are enjoying your home at Skyline. We appreciate you being part of our community!
Acceptable overall except one male employer who knows nothing but rude who now promoted to running the office
Business response:
Hi Casey, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. We’ve shared your comments with the appropriate team, and we encourage you to reach out to us anytime at customerservice@skylineliving.ca so we can follow up with you directly.
The building is kept clean. The snow is removed quickly. The place is quite quiet and a nice place to call home
Business response:
Hi Raymond, thank you so much for taking the time to share your positive feedback with us - we really appreciate it!
The skyline living personnel are very accommodating.
Business response:
Hello, thank you for taking the time to leave a rating! We are so happy to see that you are enjoying your home. If there is anything else that we can do to make your experience even more exceptional, please let us know!
We are very happy with the service we received from the manager everything went smoothly and everything is working perfectly thank you so much Sherry!
Business response:
We loved reading your review, Halida! Thank you for taking the time out of your day to leave this feedback. :)
Personnels are helpful and the unit is clean. The only thing that I got disappointed was the cooking range, it is not the same as what in the showroom. They said the unit would be exactly the same as what is shown in it. I will be happy and satisfied if it changed to glass top as it is very easy to clean
Business response:
Hi Estrella! Thank you for taking the time to leave us with this feedback. We apologize for any inconvenience regarding the cooking range. Your feedback has been noted, and we will look into the possibility of changing it to a glass top for easier cleaning.
We have issues in our suite , which I took pictures of& sent to office . No follow-up from office ‘ no one from maintenance came to inspect . This was last December . Also our outside plug-in was damaged by snow removal company & I had pictures . Same as before no flollowup & Maintenance never checked plug in . I’m very disappointed in the Management Staff . Parking issue , with Tenants not parking in designated Parking Stalls , parking in Visitor Parking & Handicap Parking Stalls. Why have Rules if you’re not going to Enf... read more
Business response:
Hi Martin, we’re sorry to hear that your experience was not what our Skyline Living community normally experiences at Portofino Suites. Thank you so much for taking the time to give us feedback. Rest assured we have passed on your concerns to the appropriate personnel and you will be hearing from a Skyline representative within 2 business days. Thank you.
The units are very hot probably due to the halogen lights in the bathrooms. Even during the winter, windows had to be open to make it bearable. Summer is unbearable unless you install your own AC unit. Also, we pay for a dedicated parking spot but often have to park in visitor parking because our spot is taken. On a positive note, during our move in walk through, there were several repairs needed along with a fridge replacement. These issues were handled very efficiently. Sherry the resident manager is responsive and does w... read more
Business response:
Hello Harriet. Thank you for reaching out to share your various concerns with us. Rest assured, we have passed on these concerns to the appropriate personnel to be addressed. Should you have any other questions or concerns in the meantime, please do not hesitate to reach back out to us via https://www.skylineliving.ca/en/contact/resident-feedback-form/ and we can have someone follow up with you. Thank you.
Frequently asked questions about Portofino Suites - Skyline Living
How is Portofino Suites - Skyline Living rated?
Portofino Suites - Skyline Living has a 4.1 star rating with 129 reviews.
When is Portofino Suites - Skyline Living open?
Portofino Suites - Skyline Living is open now. It will close tomorrow at 12:00 a.m.