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Prestige Pool and Patio
- Contractors
- Frisco, TX
About this business
We provide clients with the highest level of service anywhere in the Frisco, Mckinney, Prosper, Celina, and surrounding areas. Welcome to Prestige Pool and Patio – your premier pool builder serving Frisco, McKinney, Prosper, Celina, and nearby areas. Our expert team provides the highest level of service, specializing in custom pool construction, renovation and maintenance. With years of industry experience, we bring your dream pool to life, ensuring your backyard oasis is nothing short of extraordinary. As a top-rated pool ... read more
Location details
15550 Preston Rd,, Frisco, TX, 75033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We built a pool with Prestige, complete with slide and hot tub. Overall the service was awesome, they've really paid attention to detail and will follow up with what they say they will. Everyone has been easy to chat with. We were initially very blown away during the initial purchase and design phase, they've done a good job about keep us as up to date as they can, and ***** our final startup manager has been amazing. The pool has been awesome, our kids love it and we'll be putting the final bow on very soon. Just in time fo... read more
We built with Prestige after an exhaustive search and receiving tons of quotes from other companies. The process was stressful but our designer and project manager communicated up front what to expect and helped ** all the way through. We had massive amounts of rain and then a giant cave in that resulted in the loss of electrical and plumbing. I thought there was going to be an issue getting it redone but Prestige handled it right away and we weren't even behind schedule. Highly recommend this company!
Since we started this journey with Prestige in ***************************************************************** their staff the customer service continues to be poor. Since they got our business and got paid the attention has failed. They never take responsibility for issues and do all they can to push it off and not fix without wanting us to pay for it. They have caused us damage to our turf and never offered to correct. They let a known defect in spa continue and we tried to work with them regarding that because we didn't... read more
This technically should be a zero star review. We built a pool with prestige. It wasn't the smoothest of processes but we didn't complain since it was a overall difficult time in general for everyone. Pools completed and we are still within the year time frame of warranty work. A few items stopped working or aren't performing properly and they are trying to get me to pay for warranty repairs. It's extremely shady business practices to promise a warranty and not honor it. I'll be sure to file a attorney general complaint.
Horrible customer service and project management. I honestly believe the BBB should reconsider their standing. Worst experience of my life working with Prestige Pool and Patio. It was supposed to be a small built in grill with concrete countertops. All parts were in when we gave them $5000 in Feb to start the project. Come April, we had not had any progress even thought my husband was in constant contact with them. Finally they send out a PM, Mike, who got the base installed and then it just sat for several weeks. But of cou... read more
Frequently asked questions about Prestige Pool and Patio
How is Prestige Pool and Patio rated?
Prestige Pool and Patio has a 4.4 star rating with 471 reviews.
When is Prestige Pool and Patio open?
Prestige Pool and Patio is closed now. It will open tomorrow at 9:00 a.m.