Prime Storage

Nate KingXp 

on Google

2 weeks ago

Customer Service = 1 star - the guy at the desk, I thought said stand in front of the Asian turns out he said agent and they had 0 sense of humor about it. Guy just mumbled and was too focused on other things. - after I paid for everything they didn't show me around so I spent a good amount of time wondering around trying to find the storage unit. Building = 5 star - huge building, you park your car inside, they have elevators, and carts to use. 

Regan Lanzrath 

on Google

3 months ago

Overall, renting a unit with Prime Storage for the past two years was a great experience. However, my move-out experience has ensured I won’t be returning in the future. Prime Storage requires a 30-day move-out notice — something I signed for two years ago but did not remember. When I scheduled my move-out online, there was absolutely no mention of this policy. The form simply asked for my planned move-out date, I selected the following day, and submitted it. Only after moving out did I learn that my move-out date fell jus... read more

Aaron 

on Google

2 months ago

My experience here was largely positive: good move-in specials, clean units and facilities, friendly staff, safe location, easy check in and check out. I never had any major issues, and the minor ones were handled promptly and with a smile. Sometimes the office is not staffed despite it being regular business hours (they have added a kiosk so you can talk to a virtual agent.) And the fee often jumps up dramatically after only a few months. But neither of these inconveniences was enough to meaningfully lower the rating. I d... read more

Astro Skywalker 

on Google

a month ago

Had a wonderful experience here. The establishment is clean, the climate control is great. The service was impeccable, even refunding me a portion of my payment due to the date of charge and my move out date being the same day. 

Lauren Glisson 

on Google

5 months ago

I had such a great experience with Prime Storage. Probably one of the best storage units I have ever had/rented from. The process was super easy with getting my lease signed. All online, I just had to come in and get set up and buy a new lock. I loved the privacy and location of the place, I loved that there was an indoor garage/ parking to bring up your items up- so no one had access to your car or truck unless they had a pass key to enter. I bought my storage unit closer to the elevator - so the process was a little easier... read more