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Prime Storage
- Wichita, KS
About this business
Location details
1323 N Maize Road, Wichita, KS, 67212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Customer Service = 1 star - the guy at the desk, I thought said stand in front of the Asian turns out he said agent and they had 0 sense of humor about it. Guy just mumbled and was too focused on other things. - after I paid for everything they didn't show me around so I spent a good amount of time wondering around trying to find the storage unit. Building = 5 star - huge building, you park your car inside, they have elevators, and carts to use.
Overall, renting a unit with Prime Storage for the past two years was a great experience. However, my move-out experience has ensured I won’t be returning in the future. Prime Storage requires a 30-day move-out notice — something I signed for two years ago but did not remember. When I scheduled my move-out online, there was absolutely no mention of this policy. The form simply asked for my planned move-out date, I selected the following day, and submitted it. Only after moving out did I learn that my move-out date fell jus... read more
Ive had my unit for 2 days and have had the worst experience!! I made the reservation because of the free first month special, I didn’t get the special apparently it’s only for selected units, I got a unit for $66 and ended up paying almost double because of all the fees. I was still moving and needed my essentials that were accidentally left inside the storage, I went back at 10pm and wouldn’t let me access the unit even though my app said it’s 24 hour access, I called and they wanted me to pay $30 extra for 24 hour access ... read more
My experience here was largely positive: good move-in specials, clean units and facilities, friendly staff, safe location, easy check in and check out. I never had any major issues, and the minor ones were handled promptly and with a smile. Sometimes the office is not staffed despite it being regular business hours (they have added a kiosk so you can talk to a virtual agent.) And the fee often jumps up dramatically after only a few months. But neither of these inconveniences was enough to meaningfully lower the rating. I d... read more
Had a wonderful experience here. The establishment is clean, the climate control is great. The service was impeccable, even refunding me a portion of my payment due to the date of charge and my move out date being the same day.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.8 star rating with 554 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 8:00 p.m.