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Prime Storage
- Wichita, KS
About this business
Location details
1323 N Maize Road, Wichita, KS, 67212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My experience here was largely positive: good move-in specials, clean units and facilities, friendly staff, safe location, easy check in and check out. I never had any major issues, and the minor ones were handled promptly and with a smile. Sometimes the office is not staffed despite it being regular business hours (they have added a kiosk so you can talk to a virtual agent.) And the fee often jumps up dramatically after only a few months. But neither of these inconveniences was enough to meaningfully lower the rating. I d... read more
Customer Service = 1 star - the guy at the desk, I thought said stand in front of the Asian turns out he said agent and they had 0 sense of humor about it. Guy just mumbled and was too focused on other things. - after I paid for everything they didn't show me around so I spent a good amount of time wondering around trying to find the storage unit. Building = 5 star - huge building, you park your car inside, they have elevators, and carts to use.
The place is really nice, but my rent has increased 3 times in the 6 months I've rented there, and it's currently billing me for more than the normal web rate for the same unit (not just the promo rate).
Overall, renting a unit with Prime Storage for the past two years was a great experience. However, my move-out experience has ensured I won’t be returning in the future. Prime Storage requires a 30-day move-out notice — something I signed for two years ago but did not remember. When I scheduled my move-out online, there was absolutely no mention of this policy. The form simply asked for my planned move-out date, I selected the following day, and submitted it. Only after moving out did I learn that my move-out date fell jus... read more
Samantha was very welcoming and explained storage options very thoughtfully! She showed us around and made us feel comfortable with our decision to store our belongings at their Prime Storage facility! We were very impressed by the cleanliness and accessibility!!
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.8 star rating with 557 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 8:00 a.m.