Prime Storage

Michael Shaffer 

on Google

a month ago

I rented two parking spaces here. Within two months of moving in, the rate on both was more than doubled. I called and complained and was told that's just how it is, though they could reduce the increase. They settled on increases of 68% and 57% over what I signed for. I thought that was the end of it. Two months later they raised one of them another 52%, putting it higher than the increase I had originally called to complain about. The reduction wasn't a concession, it was a delay. I moved in during April. It is now Augus... read more

Edwina Bradford 

on Google

4 months ago

THE PROCESS : You actually have the option to set up a rental online OR go to an actual location. Initially I intended on the first method but I decided to see the difference between indoor and outdoor garage. Basically, the outdoor garages are the perimeter of of the building. Each set of garages are divided alphabetically and then subcategorized numerically. I chose the 10 x 10 indoor. They have a manager there but they also have a virtual manager that assists you via the new kiosk (which is AWESOME and EFFICIENT). It is l... read more

Paul Chapman 

on Google

5 months ago

Great place to store your furniture. The staff was great and had a clean storage facility. The only downside we experienced was the moving company being able to get the 26' van trailer and box truck into the facility. The vehicles parked around the perimeter made us go in the main aisle and then cut trough on a middle to be able to load out of the center of the facility. Overall I would highly recommend the facility in Griffin Ga. 

james hood 

on Google

8 months ago

I had a really good experience with the Griffin location’s office personnel. There was a bit of a billing problem after the first two months, and I was pretty upset. The customer service call center was unable to help me, though the agent was kind, and the customer retention team never called once they were involved. I called Brittany at the Griffin office, and she had the district manager, Jeremy (I think), call me. He was able to work things out for me. The missing star is for the customer retention team for not calling, w... read more

Shimeka Smith 

on Google

a year ago

Prime Storage is AMAZING! Brittany and Kameron were super helpful and gave me a great tour. As soon as I walked in, everything was clean and spotless — seriously impressive! Their friendliness and hospitality made the whole experience so easy and enjoyable. Highly recommend!