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Prime Storage
- Eastpointe, MI
About this business
Location details
24200 Gratiot Avenue, Eastpointe, MI, 48021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I’m very unhappy with prime storage due to the price increase every other month for no reason then a Few times I called and told them that I was unable to pay these increases like this and why are doing this I was told several different reasons for the rent increase one guy was rude and said price increases according to all the fees other companies are charging. I told them how can you go up when you have roaches he said we know about the roaches and we’re going to spray for them. I said yeah you’re going to spray the hallwa... read more
I moved out on April 28th yet I was charged for May. I showed these pictures to verify that the unit was clean & empty via kiosk. I also have home owners insurance & provided yet I was billed in March. Charged rate increase in March which was to take place May which is why I moved out Requested calls 2x regarding this issue no response. DO NOT use auto pay & lack effective customer service
Had a storage unit there for 3 years+ and finally moved out! 🙌🏾 They regularly had issues with the back gate being down (for months at q time) and as a result not able to drive into the building to load and unload. Also not enough carts on hand. Last but not least, gave great pricing to move in and/or transfer units but then raised prices every 3-6 months 💰
Same thing after 2 months they auction everything off tried calling at least 10 times and no one ever calls back very upset my brother in law passed away last year and I had some of his personal belongings in there that I wanted. But didn't matter how many times I called no one called or cared so I hope you got paid by someone considering that's all you care about
My things were auctioned off because I couldn't make a payment in time. I was laid off from my job and communicated this by leaving a message. Tried to get on a payment plan but couldn't follow through because I was trying to catch up on other bills that took precedence concerning me and my family's livelihood. All our memories and personal items are gone and I can't even get the buyers information. I have made multiple attempts to contact the facility through phone, email and chat regarding my belongings. I am not asking f... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.5 star rating with 498 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.