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Promenade Park
- Real Estate
- Charlotte, NC
About this business
Location details
11115 Shadow Grove Cir, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We are writing to express our extreme disappointment and concern regarding the condition of the apartment we were scheduled to move into on 11/22/24. Upon beginning the move-in process, we discovered a severe and unacceptable cockroach infestation. These pests were present in significant numbers throughout the apartment, emerging from behind cupboards and even from beneath the bedroom carpet, which was also loose and damaged. We spent four hours yesterday attempting to address the immediate issue, eliminating approximately ... read more
Business response:
Thank you for sharing your experience. We are truly sorry for the frustration and stress caused by the condition of your apartment during move-in. This situation does not reflect the standard we aim to provide, and we regret the inconvenience it has caused during an already busy time for you. As soon as the issue was reported, our team inspected the apartment and confirmed the need for professional pest control intervention. We offered alternative solutions, including a transfer to another unit and applying our Black Friday... read more
Frequently asked questions about Promenade Park
How is Promenade Park rated?
Promenade Park has a 4.2 star rating with 211 reviews.
When is Promenade Park open?
Promenade Park is closed now. It will open at 10:00 a.m.