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Prosper Ford Service
- Auto Repair
- Prosper, TX
About this business
At Prosper Ford, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Location details
2200 W University Dr, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very courteous and helpful but also a little lacking in how to deal with an aftermarket service plan; I was told that they couldn't do the service due to the mileage but then that I could. Once they got me in, everything seemed smooth and they got my oil changed. Then the guy tried to charge me because he forgot about my service plan...just absent minded service that could be easily improved.
As you can see, I previously left a 5 star review (see attached photo). Prosper Ford was able to give me the deal I wanted on the truck I wanted, which I value greatly. While there were two manufacturing defects on the brand new vehicle, I was assured that they would be repaired quickly and easily. However, that has been anything but the case with Prosper Ford. When attempting to schedule a service appointment to correct these defects, I was told that I had to bring it in to have pictures taken despite it being documented a... read more
We've owned probably 20 cars over the years and this is the worst experience I've ever had. My 2021 Super Duty was towed in to the dealership back in February and each week I was fighting with the service manager and general manager about getting the truck fixed under warranty. After about 2 months of the truck sitting at Ford Prosper I came in and spoke with the General Manager and Service Manager who were very unpleasant. They said there was nothing else they can do other than me paying that dealership $16,000 to fix my tr... read more
Can we make sure John Montgomery gets a recognition and a BIG raise please. Man, I was so frustrated with the treatment from another Ford dealership “Auto …” that I legit thought about selling my car and never buy Ford again. Today John turned that around, very professional and helpful, the guy even found me a coupon to help me with the expenses. He gave me a clear understanding of what to expect, explained the situation, very impressed!!! Thank you!!!
I had a great experience getting my oil change service done at Prosper Ford, and I want to give a big shoutout to "Alex' for making it so smooth and stress-free. From the moment I arrived, Alex was professional, friendly, and kept me informed every step of the way. He answered all my questions and made sure everything was handled quickly and efficiently. It's clear he genuinely cares about customer satisfaction. Highly recommend!
Frequently asked questions about Prosper Ford Service
How is Prosper Ford Service rated?
Prosper Ford Service has a 3.3 star rating with 38 reviews.
When is Prosper Ford Service open?
Prosper Ford Service is closed now. It will open tomorrow at 7:00 a.m.