Prosper Ford Service

JCK Travler 

on Google

a month ago

This dealership has taken care of my vehicle since the first week they opened. I didn't buy it from them, but I've always felt like the service was good. My truck is a 2020, so it's out of factory warranty. With a previous post warranty issue, my service advisor coordinated recalls with other repairs and got the job done at a much lower cost. But with the latest issue, they really raised the bar! It appeared a sensor had failed, but it turned out to be an electronics module. Thankfully my 3rd party extended warranty cover... read more

ETHAN WU 

on Google

4 months ago

I purchased a ford mach E there, I had issue with my tailgate lock, the service provided the overprice estimate. I asked them to provide me the part which they replaced for, they are not willing to give me that old part. I dropped off the vehicle on 8/6/2025, they told me the vehicle won't ready to 8/13/2025, only for fixing the tail gate latch lock, they will charge you for $1176, and they will not provide a loaner car to you. I am not recommending this dealership to purchase a vehicle, they don't treat you like a customer... read more

Murph 

on Google

3 months ago

This was my second time in and second not so great experience. The first time was basic service which I previously noted was fumbled. This time, I had (still have) a leak in my washer fluid system somewhere. I made an appointment, which was on a Monday morning. I took it in and was told then that they needed to keep the truck for 3-4 days. What I didn't realize at the time was that meant 3-4 days just to look at it. On Friday, I still hadn't heard anything early in the afternoon so I text the service writer for an update. He... read more

Julian Gasnarez 

on Google

a year ago

The only 2 times I’ve visited Prosper Ford, I’ve had issues each time. First time a few months ago, I dropped my pickup off for service. They called me after a an hour or so to pick up. The following day, my windshield fluid alert flashed on my dash. I popped the hood, and I wasn’t topped off with windshield washer fluid. During the 2nd visit, most recently, I dropped a different vehicle off for a recall issue. (Ford had sent a letter, that vehicle had to get in immediately). I left the service department getting charged fo... read more

Dylan Dupre 

on Google

7 months ago

As you can see, I previously left a 5 star review (see attached photo). Prosper Ford was able to give me the deal I wanted on the truck I wanted, which I value greatly. While there were two manufacturing defects on the brand new vehicle, I was assured that they would be repaired quickly and easily. However, that has been anything but the case with Prosper Ford. When attempting to schedule a service appointment to correct these defects, I was told that I had to bring it in to have pictures taken despite it being documented a... read more