This profile has been claimed by the business owner or representative.
Redirect Health Corporate Office
- Hospitals
- Phoenix, AZ
About this business
Location details
2020 N Central Ave, Suite 400, Phoenix, AZ, 85004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever. I have been trying to get a bill paid to my provider for over a YEAR! I've sent my bill copy in multiple times and continue to get the run around between customer service and waiting another 3 days for someone further up the food chain to call me. I've been told the bill was paid but my provider has no record of receiving it. I also can't schedule an MRI with this provider because the bill is past due from March of 2023! I've spent most of May on phone calls trying to coordinate additional tests ... read more
I have been a patient for over 25 years but since they have gone from Arrowhead Health to Redirect Health the quality of service and care has declined significantly. You never see the same practitioner and their communication and online scheduling is terrible.Today was the final straw: I showed up for my physical 40 minutes early only to be told they only scheduled me for 15 minutes instead of 30 so they couldnt do it; but I could see the ** for something else. Seriously, they couldnt fit in an extra 15 minutes. ************... read more
In September of 2020 I had chest pain and shortness of breath. On speaking with one of their doctors and for fear of having C19 it was suggested I go to the hospital for in-person care. Upon asking if this would be covered I was told there would be an out-of-pocket cost but there is coverage. After the visit I got several bills, all of which I paid. The first bill was $1,700 or so. They negotiated it down but told me I was on the hook for it. I drained my retirement for it. I got a smaller bill with just a few hundred due, t... read more
Im extremely sorry that I ever agreed to switch to this health cost share program. I have had to constantly communicate with these people and get permission for every little thing. There have been multiple situations of payments that should be covered visits to my primary care doctor and routine blood tests that are not paid and I have to fight for them to be resolved. The doctors office is always blamed for not communicating to submit the billing correctly. I have provided copies of my card that I had to print out and make ... read more
This company has dodged payment for several bills after they preapproved a screening procedure. The membership department has been great, the payment department is not in any kind of integrity, lying, failure to communicate, etc. I'm starting to think this is elderly abuse.
Business response:
Our job at Redirect Health, that we take very serious, is helping employers and their employees manage the very complex healthcare system. Certainly, one of the issues is managing fair payments to providers from the employers plan. **************** review was regarding payment for a claim from a recent procedure. The provider submitted the claim with an incorrect code affecting whether the cost is applied to his deductible or is covered benefit under his plan. As the Program Manager of his employers plan, Redirect asked the ... read more
Frequently asked questions about Redirect Health Corporate Office
How is Redirect Health Corporate Office rated?
Redirect Health Corporate Office has a 4.6 star rating with 3,957 reviews.
When is Redirect Health Corporate Office open?
Redirect Health Corporate Office is closed now. It will open on Monday at 8:00 a.m.