Rehab Medical of Louisville

David Hennen 

on Google

4 months ago

Everyone from Rehab Medical was incredibly helpful, and the process moved so smoothly and quickly, that my chair arrived sooner than we expected. Luckily we had just purchased a ramp, and even though it wasn't installed yet, Larry, the technician who delivered the chair, was able to use some of the parts (along with his folding ramp) to get my chair onto our house. It certainly is a life-changing convenience. Thanks! Erin Wais-Hennen 

Katie F 

on Google

4 months ago

EDIT: I will not use this company again. I want to keep people updated and I REALLY want to give this company a chance so I’ve put updates. But I just found out we spent all this time (a couple hours) with a tech, ordering exactly what we wanted, and the company are acting as if I never mentioned some of these things before. One item was on back order, so they didn’t put it on my chair, I guess canceled it off my order, and didn’t tell me. We were willing to pay for what we wanted. Now I’ll also have to go through them for i... read more

Gail Bratcher 

on Google

a year ago

At first I was very pleased with the company but this replacement chair is a lemon and I have gotten the runaround about getting it fixed. I do understand that part of it laid on my old PCP not signing papers for parts. I just don't know why, if it's under warranty that she had to sign for parts. I have had this chair almost 8 months and it's been broke down for almost 6 of those months! 

Amy Conner 

on Google

2 years ago

They're the worst! I call with service needs almost monthly because the wheelchair is such poor quality. I've been waiting on service since 10/21. I've called 7 times since then to follow-up but can't reach anyone with Rehab Medical. I've reached the overflow call center the past 4 times I've called. They keep telling me someone will call me back, but that hasn't happened. You would be better off with any other wheelchair supplier. 

Earl Logsdon 

on Google

2 years ago

Mother has only had her wheelchair a month and front wheel broke. Still under warranty. Man came out and said he will order parts. a couple weeks later I call costumer service and she said there was no order and they won't fix it. So know she has no chair.