Reliable Hyundai Service

Greta Cross 

on Google

a month ago

I visited Reliable Hyundai under the impression that my vehicle was warranted under a Technical Service Bulletin (TSB) for a new engine. I booked my appointment days in advance over the phone with an AI chatbot. I specifically booked a TSB appointment for an engine replacement over the phone, and this appointment was confirmed via phone call with a real person the day before. However, when I arrived to the service bay, I was asked if I was checking in for an oil change, because that's what was down on my account. I had never... read more

Nicole Jones 

on Google

3 weeks ago

Although my service has taken over an hour. The service manager, Najee Lee, was kind enough to visit with waiting customers. Jordon has been my POC and she is great . They do offer a shuttle service too. 

Willow Morris 

on Google

5 months ago

Questionable service! Unfortunately, they're the only game in town for a Hyundai dealer. 3 years ago, I gave 5 stars. Witnessed a decline in their service department over the last few years. Communication Is definitely something they need to really work on, as they fail to return calls. Work also not completed in promised time frame. Importantly, this review is for the service department. By other RECENT reviews of their service department, it looks like other Hyundai owners share the one-star rating. 

Doug Branecki 

on Google

11 months ago

11/24/23 We are retired and live in Stockton MO. I brought our purhcased new '23 Sonata Limited in for a warranty oil/tire 2nd rotation service at this location. It was suggested by the service rep that a 4 tire alignment service is recommended at $145.00 with 19k and change OD miles. This is our 4th new Sonata and we never had this service recommended. I declined. I did ask them to replace the cabin air filter which is something I can and should have done myself. There was NO explanation of what the actural replacement ... read more

Moriah Dapprich 

on Google

a year ago

Literally worse decision I ever made was buying the Hyundai warranty package. It's a scam. We spent thousands of dollars on it and yet Everytime we come in for a simple oil change it takes hours. There's no point in scheduling an appointment because you'll be waiting hours just to get your car in for the appointment. Trust me they will find a way to charge you for something that's wrong with car even if it's a brand new car.