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Renshaw Company, REALTORS
- Property Management
- Memphis, TN
About this business
Location details
5865 Ridgeway Center Pkwy #101, #101, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company a 0 star I would! We have been renting for 5+ years, we never complain and always pay rent on time. Anytime there has been a problem, we reach out & either they take forever to fix it or they just dont fix it at all and we are dealt with having to fix it ourselves and we have never been compensated for it, not even rent lowered some. A few years back our AC went out in one of the hottest months of the year. We were secluded to a bedroom with a window unit that WE had to provide and still didnt fi... read more
Business response:
Hi ****** Our team values quick and consistent communication, and we aim to respond to every inquiry within a timely manner. We know the situation at the property you lease was especially challenging. We appreciated your patience and working with us as we determined the appropriate repairs necessary. We know this repair took longer than it should have and apologize for the delay. Our understanding is that the repair has been completed. Please let us know if you have any other issues or concerns. Thanks for being a Renshaw re... read more
If I could give this company a 0 star I would! We have been renting for 5+ years, we never complain and always pay rent on time. Anytime there has been a problem, we reach out & either they take forever to fix it or they just dont fix it at all and we are dealt with having to fix it ourselves and we have never been compensated for it, not even rent lowered some. A few years back our AC went out in one of the hottest months of the year. We were secluded to a bedroom with a window unit that WE had to provide and still didnt fi... read more
I have been renting from company since last year my celling fell in twice air-conditioning unit been out so many times and now my landlord wants my family out on 01/15/2023 have not gave why been paying rent on time don't have no lease I believe company been talking rent email property management about what going on no response need help with this don't think it's fair my name is ***** Primer Renshaw is not the company you should rent from
Business response:
We appreciate your concerns. To our knowledge, the ceiling and air conditioning issues have been repaired. In regard to the termination of your lease, the terms of the agreement allow the owner to provide adequate notice to terminate, so they are within their rights to do so. We have communicated with you privately via email on next steps and how our team can be of assistance. Thank you.
I moved in February 2023 for the last 3 months I've had problems first time air conditioner went out it took a month to replaced it. In the month of June I've have mice in the home as of now still have them. Now I have a 424 light **** because of a water leak someone came out last week he stated he didn't see a leak so on Saturday morning I came home from work at ****am to find the hallway flooded I cleaned it up woke up 530 am Saturday had water in hallway and dripping from the ceiling I called renshaw maintenance the gentl... read more
Business response:
Hi, *****. Thank you for reaching out and sharing your grievances with Renshaw. We agree that this situation was unacceptable and are working to prevent situations like these from happening in the future. We understand you were in contact with our team, and we hope we found a solution that is acceptable. We appreciate your patience and understanding.
Be careful with dealing with Renshaw. They charged me $717 but when I looked into that, they ended up actually needing to pay me $85.
This in regard to maintenance request 40835-1 filed on 2/26/21 and resolved on 3/16/21 It's important to note that during this 18 day process of 84-86 degrees in my apartment, I called them nearly every single one of these days, and I never received a single call from Renshaw. Despite multiple voicemails requesting a call back and not a text, it never happened. On 2/26/21 my AC unit started acting up. It was showing signs of instability and pressure building. It seemed unsafe for my family. I put in the request that ni... read more
Business response:
Hi Conner, first, thank you for being a great resident for the last five years. With that in mind, please accept our sincere apologies as the owners of this company. Since taking over ownership in late 2019, we've really strived to improve, first and foremost, our customer communication and service. While we know we cannot be perfect, the team here at Renshaw was disappointed with our response in this case. The president of our company has emailed you in hopes of further discussing what went wrong so we can appropriately add... read more
Frequently asked questions about Renshaw Company, REALTORS
How is Renshaw Company, REALTORS rated?
Renshaw Company, REALTORS has a 3.7 star rating with 310 reviews.
When is Renshaw Company, REALTORS open?
Renshaw Company, REALTORS is closed now. It will open at 8:00 a.m.