Rent-A-Center

Lady 

on Google

4 months ago

Terrible customer service. Ordered an appliance over the weekend to replace our recently broke down appliance. Filled out everything online. Gave the proof they "needed" for delivery. They take their first payment while telling me they will call to setup a delivery.... An entire week goes by, silence. I call up, give them my name and tell them I am calling to set up a delivery. They put me on hold for 20 minutes before hanging up on me. I call back immediately, they know who I am before I say anything. They then say I need t... read more

yani rodriguez 

on Google

a year ago

this is the worst place to go for items. i had a warranty on tires and now one is broken n they dont want to remove the tire off the package. also i returned a sofa that was over 2k and they still had it on the account. many attempts to bring pillows and everyone had an attitude. i got a text from them saying they are going to proceed with collections on a sofa they have. im going to file a complainy with better business bbb. this store should be shut down *** FOR ANYONE WHO HAD HAD PROBLEMS WITH THIS STORE WE CAN THAKE THE... read more

Laura Medero 

on Google

a year ago

First and foremost this is my first time ever ordering from rent a center. The first initial sofa I wanted they called me to tell me it had cat hair and were going to remove it . So I decided I didn’t want that . Secondly I picked a different sofa the day of delivery they bring the wrong couch . When I call the store for updates because they claimed I will still receive my couch no one answered my phone calls . I called the 1800 number all of a sudden I get a call with an update . Now the store closes at 6 and I was suppose ... read more

Shani Johnson 

on Google

a year ago

I just called them for help with a short term rental of a laptop. To me, it was urgent, as the one I had suddenly malfunctioned. Being that I am taking two classes, I called them immediately. It was the most horrible customer service experience I've ever dealt with. They put me on several 10-15 minute holds and never came back. They also ignored my calls if I called back. Also the agent promised to call back! --Nothing!!! --Maybe it's personal or something negative tagged to my name??? I don't know. --But I will not be mistr... read more

Rosa Arce 

on Google

8 months ago

Easy place to rent furniture if needed but when I say expensive boii it would leave you in a dept and when you try buy out they still try to milk it I bought kind of the same sofa's I had with them but better for a 1,500 cash while they we're charging 2,000 something for there's renting was even more ppl save money and buy cash look around a lot of places do lay away some credit some no credit take you're time save