Rent-A-Center

Destiny Shaw 

on Google

2 weeks ago

0 stars if I could! This was one of the most unprofessional customer service experiences I’ve had!! The day before my scheduled washer delivery, I clearly informed the staff — including the store manager Marlon no one would be home during the delivery window. I was told by team members that everything was fine and that delivery could still happen. I arranged my schedule based on the information they gave me. The next day, I didn’t hear anything all morning or early afternoon. I had to call the store myself to ask if they ... read more

Thomas Faust 

on Google

a month ago

My wife and I were happy to get our dinning room table and guest room bed set from RAC. The beginning process was great, items beautiful rustic sets both. Then came Marlon the store manager. First started with the excessive predatory, threatening phone calls. He would try and run my card one instance 7 times then called and stated if the payment isn’t made by 10 they will come pickup the merchandise. He then on another instance called and text me wife at 9:45pm ( I have screenshots for proof) telling her if we don’t make th... read more

Savannah Hodge 

on Google

7 months ago

very rude customer service dre and patrick. patrick sold me the items for my home very great sales man. i was calling august 4 to let them know that it was damage on back of the fridge and that i didn’t receive an water house to hook up for the ice machine. now speaking with them they say it’s a previously rent it fridge so damage will be on it. understand that when i was told. then i told him i wasnt giving the hook up for the fridge for the ice machine. they say they don’t supply the water hose on the phone not when i pu... read more

Stephanie Jackson 

on Google

3 months ago

So I called and my very first question was do y'all service my area The employee said yes then proceeded to take ALL of our personal information 30 minutes later called back to say they don't services the area be aware of these people 

Jaylen jefferson 

on Google

a year ago

I have never had such a disappointing experience with any company as I did with Rent-A-Center. While the corporate customer service representative I spoke with was helpful and assisted me with payment, my interactions with the store manager, Marlon, were incredibly frustrating. Marlon was rude and disrespectful during our conversation. He falsely claimed that optional services were mandatory and threatened that my merchandise would be picked up if I did not comply. This is completely contrary to what is stated in the contra... read more