Rent-A-Center

Shuan Powell 

on Google

a year ago

I placed an order online, however, the online isn’t the most efficient way to order. I signed a lease agreement with RAC and everything. Come to find out the bed I selected wasn’t in rental condition. I’ve been waiting on a manager to call me since 1/4/2025. No call. The order was canceled and refunded without educating me on the next steps. Very poor customer service and communication skills. Also, I told the store manager that called to finish verifying my brother, that my brother was mentally disabled, he actually got ver... read more

Olisha Johnson 

on Google

a year ago

Ordered this originally as a used set to get a discount however , they had called the store who had it and found that it had been in a house fire (why are you selling house fire damaged merchandise) first red flag . Then I was told I would have to order a new set and that it wouldn’t be delivered until after thanksgiving and spoke to the manager of the store Q which he was supposed to hold off on the agreement and place it on Friday so I wouldn’t get charged for merchandise I didn’t have or wouldn’t have . I WAS STILL CHARGE... read more

Trisha Davis Grant 

on Google

a year ago

Danielle was easy to work with. I came in and give her all the information she needed. My products was new and was delivered when expected. I had no issues at all. You'll need to go train the staff at the columbia drive location ASAP. 

Angelia Edwards 

on Google

a year ago

This store is very unorganized. I texted for hours with an associate maybe it was their customer service only for them to tell me I was good they took all my information and even gave me a delivery date ONLY for them never to call me days later to even let me know I had to give them ALL THE INFORMATION OVER AGAIN. Saying it was still paperwork to complete even after I already signed my agreement through docu sign. I called two times and was told they would give me a call back only to have to call a third time and be told I ... read more

Taylor Parker 

on Google

a year ago

Order did not arrive on time the staff at the store was useless and the customer service was terrible. Disappointed that I have wasted my time and money with rent a center.