Rent-A-Center

chanda gaffney 

on Google

4 months ago

First time ever trying Rent A Center and I am very disappointed. I ordered a couch set online paid set up delivery . No one showed no call I called to see what was going on . And tried to give them a second chance for Delivering another day . Waited another 3 days nothing still no delivery no call . So I had to call them once again . And i asked for them to cancel my order and just send me my money back . Than the next day on the app it stated that I owed them more money . Called back to see what that was about and got it ... read more

Donna Decker 

on Google

5 months ago

Had picked out a couch and love seat, paid for it and scheduled delivery. Delivery never showed up. Rude employees then explained how I never sent in some things that no one told me I needed to do. Requested refund of money already spent, they said the charge was reversed. They lied, money never refunded. Stay away from this store. 

Nicole Bryant 

on Google

11 months ago

The store manager’s rudeness when I requested to view the form is unacceptable. Please include a provision in my agreement stipulating that all payments must be made automatically. Legally, this should have been included in the agreement prior to my payment. At this juncture, I am seeking legal counsel as she also disclosed that Rent-A-Center permitted an individual to remove items from the store in my name for a residence I did not reside in until 2023. She asserted that the account was active in 2021. I was unaware of this... read more

Thesshell Jones 

on Google

2 years ago

Very disappointed. I’ve been a customer of RAC for years. Usually I get what’s expected. Recently, we ordered my son a t.v. The delivery was scheduled for 3 days after the order we were told it would be new in the box. I wasn’t home at the time of the of delivery. When we got home, to our surprise the tv was not new or in a box. When we plugged it up, it was damaged. My son can’t even watch it. Of course the store was closed when we discovered this. Even though I called the store there was no voicemail box so I couldn’t leav... read more

Ashley Kamensky 

on Google

a year ago

The way this company does "business" is absolutely ABSURD!!!! I was just 7 days late on a payment and they had a schedule to come pick up my furniture for 7 DAYS!!!!! I spoke to Maria all she was doing was repeating herself and not listening to me. Talking over me! Poor customer service, she gave up so then she let me speak with Ann. I was able to actually conversate with her and near the end of the phone call she admitted that threatening people with reposessions and getting Dallas county involved over 7 DAYS is ridiculous.... read more