Rent-A-Center

Jenn 

on Google

5 months ago

Very unprofessional experience. I was promised delivery after 4 p.m., then told it would be 3–5 p.m. We rearranged our whole day to be home early, only to get a call at 2:00 p.m. saying the delivery team was ready—while we were still an hour away. When I spoke with the manager, Kara, she was trying to cancel our delivery, she was rude, condescending, and even said, “It’s not my problem either" referring to being short handed. The delivery guys were good, but management needs major improvement. Do better, be better, Kara. 

Janette Lindsey 

on Google

4 months ago

DO NOT PURCHASE FROM THEM! I have been using RAC for over 15 years. I have always paid off my credit. This location has been nothing but a bad experience. They keep changing the price, the $5 down is a complete lie. I went from what was supposed to be $130 to $200. Even though the manager lady kept trying to make up excuses. I agreed to just continue the agreement. She however, became very rude, and kept arguing with me. I tried to work things out, even when they lost my order and tried to set me up with a bedroom set vs a c... read more

Morg 

on Google

a year ago

By far the easiest 1 star review I could give a business. I loved the rent-a-center at my last state so I wanted to give Cheyenne a try. It was great at first, fast efficient and the team was respectful, until the manager came into play. Clearly she fails at communication with her own team especially when it comes to picking up items and times, as they've also confirmed she doesn't tell them anything, but also the way she upholds herself in the management position. She fails at customer service, is extremely rude, and will t... read more

Tori 

on Google

a year ago

I just moved here and needed a bed and can’t afford one. I got approved through them. I moved in with a friend and because I’m not on the lease they won’t rent to me. Both of the retail sellers acted like it was too much work to help me. They were rude. Apparently they don’t want my money. Not everyone has the option of renting a place in their name. 

Briana Van Dam 

on Google

6 years ago

After a horrendous experience with Aaron's, I called Rent A Center and spoke with Abe. I asked questions regarding what they had available and how quickly it could be delivered. He was regretful that they couldn't deliver that day, it was about noon on Saturday. Considering the fact that we had just waited multiple weeks and had the delivery rescheduled three times with Aaron's, this was a breath of fresh air. I was thankful that they could even deliver as soon as Monday! He told us to come on in, or he could do it all over ... read more