Rent-A-Center

Jackie Beristain 

on Google

2 months ago

My mom was falsely accused of stealing a bed set that this business claims was picked up 5 years ago by a former employee. That is clearly their mistake, yet instead of owning it, they blamed a customer. I was on the phone with my mom the entire time. She was calm, not aggressive, and barely spoke to the manager. The only thing she asked was the employee’s name, which was refused. That alone says a lot. The moment the manager overheard me say we were leaving a review, she called the police and lied, claiming my mom was being... read more

Brianna Harrell 

on Google

a month ago

Completely unacceptable. A broken washer was delivered, and I was promised follow-up calls that never came. In the meantime, I’ve been unable to wash clothes while waiting on callbacks that should not be necessary. Being told the store was “doing me a favor” instead of fixing the issue shows a complete lack of accountability. Customers should not have to chase a resolution when the company is already aware the equipment does not work. 

Maira Penafort 

on Google

2 months ago

I took my mom so she could get a mattress turns out they have my mom red flagged for something she had already returned. My mom called my sister and my sister said she will address it with a review. Manager instantly called the police and told them we were being aggressive when no one was even directing towards her or anything. She was so rude for no reason saying she doesn’t want to be videotaped when my mom was just on a video call with my sister trying to figure out what was going on. She thought I didn’t speak English un... read more

SHATERRI NED 

on Google

6 months ago

(Long post but a must read) Worst customer service I have ever experienced in my life! (SERIOUSLY avoid this place by all cost! WISH I WOULD HAVE READ REVIEWS FIRST THE MANGER IS CLEARLY THE ISSUE ! They gave the run around about delivering….when I finally received my merchandise the guys didn’t have tools borrowed mines and then stole them. Also the chairs to the table they brought was damaged. I called and spoke with the manager FRANCES who is really rude and disrespectful ( she didn’t care at all) I begged to speak someb... read more

Dreesdog7 “Dreesdog7” 

on Google

8 months ago

I am just now reading the reviews of this location and all the complaints are surrounding the manager. I called yesterday to make a payment. And she was rude from the word go. I was attempting to explain something to her and she cut me off and started talking over me. When asked to speak to someone else so I didn't lose my temper she refused. And I refused, she then threatened me. I am amazed she is the store manager. I was a credit manager for Rent a Center years ago and I never heard my manager speak to our worst customer ... read more