Renters Warehouse

Name: Renters Warehouse
Address: 8044 Montgomery Road, Suite 700, Cincinnati, OH, 45236, US
Telephone: (513) 334-4010
Price range: $$
Rating: 5

5.0

★★

771 reviews

|Property Management|Cincinnati, OH 45236 United States

8044 Montgomery Road, Suite 700, Cincinnati, OH 45236 United States

(513) 334-4010

https://renterswarehouse.com/?utm_source=referral

Real Estate

Open now:9:00 am - 6:00 pm

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About

Renters Warehouse is an end-to-end marketplace and property management services platform that seamlessly facilitates investment in the vast and highly fragmented SFR market. Backed by growth equity investor and majority stakeholder Northern Pacific Group, and under the leadership of President and CEO Kevin Ortner, Renters Warehouse now manages more than $4 billion in residential real estate, servicing over 12,000+ investors across 15,000+ residential homes in over 40+ markets. NPG Managing Partner Scott Honour, who in 1999 was a founder of YapStone, a leading online rental property payment service provider, serves as Chairman. Renters Warehouse expertly serves everyday single-property hom

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5.0

★★

771 reviews

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Bill R on BBB

★★

3 years ago

I've been a client, property owner, of Renterswarehouse for 2.5 years. What I appreciate the most is their customer service. Jenna Cornish, a client services advisor, provides outstanding customer service. She is quick to respond to my requests as a property owner/client and finds solutions. Keep you the great customer service! Sincerely, Bill R

Business Response:

Bill, we really appreciate that you took the time to share details about your experience with us. Thank you so much for taking a few moments to let us know how we are doing. Reading your review was of great encouragement to me personally, reminding me why we do what we do. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence in customer service. We look forward to the next opportunity to serve you.

Eileen N on BBB

★★

3 years ago

Tiaira Jackson helped me get into my portal and then to fix it so that I could see my Owners Statement. I had a few technical problems, and she was nice enough to call me back to let me know that the problems had been fixed and walked me through the login, etc. to make sure I was able to get the information I was looking for. My manager, Tony Allen, has always been available to me - anytime - for any questions or feedback about my property. I don't live in the same state as my property, so Tony is my lifeline.

Business Response:

WOW! We can't begin to tell you how nice it is to hear words of encouragement, appreciation and praise. We want every single customer that gives us the opportunity to serve them, to experience the same level of service. It is customers like you taking the time to tell us what we are doing right, that we are able to constantly strive for excellence. We may not be as large as other businesses but we are committed to our customers as our #1 priority! Thank you once again for giving us a pat on the back. Please visit us again. It will be our honor and delight to serve you.

Jianwei H on BBB

★★

3 years ago

Garrett is a great agent. He helps us a lot in the process of finding new tenants. Highly recommend.

Kami B on BBB

★★

3 years ago

Kurt H*** is my property manager and he did an amazing job! I would highly recommend him and Renters Warehouse!

Annette D on BBB

★★

3 years ago

Jesse Williams was awesome to work with! He communicated well with us and responded in a timely manner and was very helpful in trying to get us in a home. We hope that if ever needed we can work with him in the future.

Business Response:

We are extremely grateful for your review Annette! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.

Joann M on BBB

★★

3 years ago

When dealing with miles Cudworth from renters warehouse in Minnesota we were extremely pleased with customer service. He was very professional, very kind very understanding and answered all of our questions. More people should be performing customer service exactly the way he did. We are extremely happy with the service we have received. We will continue to use renters warehouse because of Miles.

Business Response:

Joann, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please continue to visit us and help us implement a strategy focused on constant improvement. We are honored to have had the opportunity to serve you.

Coreen C on BBB

★★

3 years ago

Don C******** was very helpful in helping us with the process of getting the house! Love everything about the experience!

Business Response:

Hello Coreen, thank you for taking the time to share your experience with us. We look forward to working with you again!

Alex H on BBB

★★

3 years ago

Great service/maintenance advisor: Carmen did a superb job communicating and staying on top of things.

Shu W. on BBB

★★

3 years ago

Erica H***** was great to work with! She always responses very quickly and helps us with all the questions. We are happy with our new home and we would love to recommend her to our family and friends.

Business Response:

Shu we appreciate you taking the time to share your experience with us. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are so glad we were able to help you out. We look forward to working with you again.