This profile has been claimed by the business owner or representative.
Renters Warehouse
- Raleigh, NC
About this business
Location details
421 Fayetteville St, Suite 1100, Raleigh, NC, 27601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This week, for the first time in a long time, me and my family were a little stressed about a rental property. Why? Because, for the first time in several years, a tenant was moving out and we were going to have a vacancy. I called Rhino Tongol at Renter's Warehouse, and me and my family must have asked him a hundred questions. He checked our rental history and showed us that several years ago, back when we first hired them, it was because we had vacancy, and they filled the properties quickly. He also explained the typical ... read more
Business response:
We are so grateful for your feedback, Jay! We recognize that at the core a business is about people. With that in mind we love hearing that Claire was able to serve you so well, above and beyond your expectations. We will do everything in our power to make certain that level of service continues. Know that we are thankful for the trust you have placed on us. Know that we are working extra hard to always push ourselves to the next level.
I have been a Tennant for a few months now. I am being charged for electricity which I also pay Progress Energy with no explanation (different amount each month). They charge $18.75/month for even paying my rent online, just wow! I forgot to switch the water to my name and have a $250 admin fee now. No reminder call, letter, or even an email. Poor customer service in my opinion. But, I had to pay it to avoid eviction. I would NOT recommend this rental company to anyone.
I had the pleasure of working with Delphine Sealy as I searched for a home to rent. She was very patient, helpful and responsive to my requests. I'm not sure what area's or people some of the negative reviews are from but in the Clayton area of NC, Ms. Delphine has been a great representative of renter's warehouse to work with for my searched as I relocate to the area.
Business response:
We appreciate your time and telling us more about your experience. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service with Delphine. Our objective is that every client that utilizes our services is able to have a similar experience.
Ashley Font was prompt to answering my questions regarding a home for my 95 year old mom and I to ensure it would be a good fit for a senior. She is very patient, caring and listens to any question you may have that puts you at peace. We plan to move in our new rental home first week in October and looking forward to being close to family and warmer weather.
Business response:
We are so grateful for your feedback, Donna! We recognize that at the core a business is about people. With that in mind we love hearing that Ashley was able to serve you and your mother so well. We will continue to work hard to make certain that level of service continues. Know that we are thankful for the trust you have placed on us and look forward to helping you again.
We had a problem with our master bathroom sink. JEFF JAHRMAN of Renter's Warehouse was contacted; the service technician arrived in a timely manner and resolved the issue in one visit. Mr. Jahrman stayed in contact to assure the service technician had arrived, answer questions of the repairman and to assure I was satisfied with results of the repair. JEFF JAHRMAN is a truly caring and capable Renter's Warehouse associate; we are fortunate to experience the consistent excellence of customer service by Jeff Jahrman and the Ren... read more
Business response:
Dennis, thank you for taking a moment to let us know about your experience with us. It is great hearing Jeff was able to be so helpful and exceeded your expectations. Our goal is to take as much stress out of needing maintenance repairs, making it quick and easy.
Stay away from Renters warehouses !!!! Let our family without heat and dirty air ducts causing our family to get sick . They deny every single service request even at this level of health issues !!! Also sold money from us in security deposit !!! Notice you can't leave a review on their page !?!?? Check their google reviews 2.3 out of 5 . DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!
Business response:
Adam, we are sorry you feel this way. I was able to review your account and all your maintenance requests were addressed. The garage door was replaced, the heater was repaired, the property owner declined your request that the duct vents be cleaned. The maintenance request from 7/20 was closed on 7/27 because we did not receive a response from you when additional information was requested. With your security deposit, any charges were assessed and provided to us by the property owner. A general cleaning fee of $50 was withhel... read more
We have had nothing but problems with Renters Warehouse. When we first moved into our townhome, the property had clearly not been cleaned at all, and the carpets were absolutely filthy. They needed to be replaced before allowing a tenant to move in, and our representative from Renters Warehouse had told us they were professionally cleaned before moving in. This was a blatant lie, and even after I spent my own money on renting a rug doctor to clean them myself, they still look disgusting. Now to speak about Renters Warehouse... read more
Simply the worst rental service ever...where do I start? First and foremost, the house we rent is very nice and spacious. When we first moved here ( Emerald Ridge Court), the neighborhood was brand new, as was the house. After about 6 months of living here it became a living hell. The neighbors are very ghetto. The rental agency rents to a lot of section 8 people. Since they allowed section 8 individual to move in this once beautiful neighborhood, it has really gone down. The property manager is a joke, he is not interested ... read more
I don't regret getting a great tenant however; the nightmare of not vetting them thoroughly first was one of many debacles to follow! The maintenance man from Blue Chip is based in Tampa FL! They don't release any work performed yo the owners! The corporate office in MN could care less about client or tenant they got the initial $1600 and a month of maintenance fees. They freely paid a crook repairman to stay under the $400 threshold for no ask maintenance to fix a small leak and slyly put a charge for plumbing inspection on... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.3 star rating with 78 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open tomorrow at 9:00 a.m.