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Reserves at Tidewater
- Apartments
- Norfolk, VA
About this business
Location details
8600 Glen Myrtle Ave, Norfolk, VA, 23505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Just a hot mess The first problem I had was with Bugs the second problem I had is with maintenance. They are very slow and a lot of the appliances break. If you can find a better place go there I don’t think this place is worth the money.
Business response:
Thank you for sharing your feedback with us. We’re really sorry to hear about the issues you’ve faced with pests and maintenance. We understand how frustrating these problems can be, especially when appliances aren’t working as they should. We’re committed to improving and would love the opportunity to make things right. Please feel free to reach out to us directly at so we can address these concerns and hopefully improve your experience.
FIRST IMPRESSIONS ARE EVERYTHING!!! Had to call 4 different numbers after scheduling an appointment for a virtual tour to see the hype (Im active Duty) and they didnt send any information, just confirmed my date and time through the website. I asked for help and even tried to ask for some info, every answer from each person was “The local office can answer that for you.” And i was on the phone with the MAIN office since they automatically transfer calls they dont answer there. They opened 2 hours before and can’t answer 5 ph... read more
Business response:
Hi Sierrah, thank you for sharing your experience, and we’re really sorry to hear about the difficulties you faced while trying to get information and reach us. We totally understand how frustrating it must have been, especially when you’re on a tight schedule, and we apologize for the lack of communication. First impressions really do matter, and we definitely missed the mark here. We’ll be taking your feedback to heart and working on improving our phone response times and the way we handle inquiries to make sure future int... read more
Reserves at Waste Land Listen to the reviews: DO NOT MOVE HERE. Our AC has been broken, along with multiple other residents! They sent out an email about paying out of your own pocket for HVAC maintenance, like the property is yours! They misplace money that you pay for and tell you, “I have the records here on my computer.” If you pay for reserved parking, good luck! They will say you have not paid months on the spot and, if someone parks in your spot, you have to call the towing company yourself! The “renovated” apartments... read more
Business response:
Thank you for taking the time to provide your feedback. We value you as a resident and appreciate the concerns you have brought to our attention. We are very disheartened to see that your experience has not been what you or our staff would have wanted it to be. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. Please give us a call at your earliest convenience. Thank you kindly - The Team Reserves at Tidewater.
WOULD GIVE 0 IF I COULD READ ALL 1 STAR REVIEWS, THEY ARE ACCURATE!! Where do I begin? Been living here for 2 years and have been screwed over left and right. Management sucks, maintenance refuses to work, charged for things I do not have. $50 for a rental washer/dryer for a year that was never here, was continously told that they were waiting on a part, at one point was recommended I buy it myself from management, when I finally gave up waiting and requested it be removed from rent it took them 7 months. Kitchen sink has lo... read more
Business response:
Our sincerest apologies for this inconvenience. It's important that we always provide excellent customer service, and we regret that this was your experience. We will do everything that we can to turn your experience around and ensure that you are more than happy going forward. Our team has reached out to you, and we would love to schedule an appointment for you to tour the community. At your convenience, please give us a call. Thank you kindly - The team Reserves at Tidewater.
Application Costs are High - No one answers phone I applied for this apartment recently, and after they failed me, which has never happened before, I pay more in rent now than I would there, they stopped taking my calls. I called daily for several days, and it would go to voicemail, over and over. They require you to place $200 down to hold the apartment, and then they don't even know how it is returned to you, maybe by check, but they have to ask the manager. However, the manager is never in. Please be careful before applyi... read more
Business response:
Hello, Thank you for taking time to leave feedback for us. We want to apologize for any inconvenience this may have caused you. We want to assure you that our staff is always sure to provide all of those with an interest in our community with transparent information and service. We would be happy to address any discrepancies you may have in greater detail at any time either in our office or over the phone at (757)-802-4601. Thank you kindly - The team at Reserves at Tidewater
If you want a migraine from hell move here. Their customer service is below average. They tell you one thing and think rules do not apply to them. They advise it would take 30-45day for a deposit to be returned. I still am chasing them. They don't like to return calls, nor reply to emails. and when you are lucky they advise they will call you back which they do not. Its not worth the aggravation. I can only imagen if something breaks in the apartment what headache it would be to get someone to fix it. GO SOMEWHERE ELSE.
Business response:
Thank you for taking the time to provide your feedback. We sincerely apologize that your experience has not been what you or our staff would have wanted it to be. This is certainly not the experience we would want you to have, and we hope you will give us a chance to change your perspective. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. We will do all that we can to turn your experience around and make sure that you are happy going forward. Please give us a c... read more
Only gave it one cause zero was not an option Where to start. This place will rip you off from start to finish. They are nasty and rude. Your problems dont matter to them. I stayed here for 3 years as a GEO bachelor and the ONLY reason I stayed is because every other place this "cheap" is bad too. They do not keep up with any maintenance and residents dont pick up their dog crap. Arlay never came to fix any of the problems that I reported in my apt and the maintenance people will walk into your place and go through your stuf... read more
Business response:
Hello, Thank you for taking the time to review the community. The property is now under new management. At your convenience, please reach out to us with any outstanding issues or concerns you might have. We are committed to addressing all concerns and providing residents with a great experience and a comfortable place to call home. We certainly will do everything we can to make sure that you are happy with the community going forward. Please contact us at (757) 802-4601. Thank you kindly - The team at Reserves at Tidewater
Terrible ?? They don’t clean hallways. They don’t change smoke dectector. They refused to give me my deposit back when I moved out!!! Don’t live here!!!!!!!!
TERRIBLE I have been living here for going on two years as of this April they switched to new management. I was told my rent would not go up with the switch as I was recovering no renovations to my apartment but my rent still went up. That’s not the worst part, on top of raising my rent for DOWNGRADING management. The new management does not clean around the neighborhood or in the apartment buildings, like old maintenance did . The water is consistently off for sometimes a whole day and they are just unresponsive. It’s terri... read more
Frequently asked questions about Reserves at Tidewater
How is Reserves at Tidewater rated?
Reserves at Tidewater has a 2.6 star rating with 468 reviews.
When is Reserves at Tidewater open?
Reserves at Tidewater is closed now. It will open tomorrow at 9:00 a.m.