RingCentral

Frederick B 

on BBB

2 years ago

Cant get customer service to cancel my account, they charged me even though I canceled my trial within a few days of starting. Worst customer service and unreliable software. 

anthony d 

on BBB

2 years ago

Worst customer service I've experienced in my life. PLEASE USE A DIFFERENT COMPANY. 

Brook A 

on BBB

2 years ago

Worst customer service and dishonest business practice!! Wish I could leave no stars!As others have stated, the actual functionality of the service worked fine. **************** is horrible and shady dishonest business practice. I closed my business 1.5 years ago. I called then to cancel and was told I couldnt as I was under contract. Someone in my office signed up for the account and inadvertently signed a contract. Even after I called to let them know I had closed my business, they would not allow me to disable the "auto r... read more

Lora W 

on BBB

2 years ago

I have been a RingCentral customer for 12+ years. I have tried for the past 2 months to add 2 lines to my service and I cannot get anyone to address my requests. CUSTOMER SERVICE STINKS at **********************! I have been paying for the 2 additional lines but cannot use them, and no one will return my calls to address this. I am seeking alternatives for my service. 

Christel J 

on BBB

2 years ago

This is the worst company. They are absolute bullies and attempt to be demanding and play games. They make it very hard to cancel services. I was with them locked under several long term contracts. Finally was able to cancel after contracts ended. For 4-5 years paid high premium cost monthly anywhere from $500 to $800 month. Today I finally broke free and I cancelled. The representative *********************************** told me that I couldn't cancel the account account today but had to wait until the 13th and I wouldn't r... read more

Daisee Y 

on BBB

2 years ago

I don't even know where to begin. I currently have two open accounts that I am paying for because of a technical issue between ********************************** I signed up for Spectrum Connect with RingCentral (a partnership between the two companies in which billing is handled thru Spectrum and the ***************** services are entirely RingCentral). I had my 3 local phone numbers ported to RingCentral after signing up with Connect. Everything was working fine for 3 days until out of the blue we are kicked out of our acc... read more

Kathy M 

on BBB

2 years ago

Horrible company. They keep you on auto renewal with a contract. I called to be taken off of auto renew. They assured me it wouldnt renew. I talked to my rep a couple months before the contract renewal date and he assured me it was not on auto renew. Guess what, it was and the company asked me if I have an email proving that I requested. Ridiculous how they trap you in. 

Margaret R 

on BBB

2 years ago

I subscribed to this service in 2021 in order to fax some work documents. This was supposed to be a 1 time thing I needed that has turned into a nightmare. I have called the number to cancel my subscription which ended up only making it impossible for me to login or reset my password to gain access, but have been charged $24.20 every month for 36 months. I have emailed with customer service representatives with the company on 3 separate occasions with 3 different people. Each time I'm told we will forward this to the right d... read more

Amber F 

on BBB

2 years ago

If it was possible to give a company zero stars I would. Similar to the other complaints, RingCentral's lack of customer service and inability to terminate service are the only thing this company should be known for. It is shocking that the BBB would give this company an overall rating of A+ given the hundreds of complaints and poor reviews.Verbal notifications of termination prior to contract ending were never noted to the account. When automatic charges continued after termination date, we were told that we could not end w... read more