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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Great product for a business on the move" Overall: We now have the ability to customize our entire phone system at the click of a button.Pros: I love the ability to customize everything within the phone system. This software provides a small to large company the ability to be very agile with their phone systems.Cons: Difficult to learn the software at first. It is a cumbersome software, that can take some time to set up correctly but once you have it set up it is worth every minute and dime spent doing so.
"Best softphone ever" Pros: This tool is great for any company. Our call center gets everything it needs with Ring Central. Many reports available and calls are recorded automatically which is great.Cons: Even the automated recording is fine, sometimes you need to securely pause the recording to avoid saving sensitive information. I do not see that option available
"System works Well , However the worst customer service" Pros: App works well. Desktop version seems to be very easy to learn . Also can set up password for each of your numbers....Cons: Customer service Horrible .. Call in for help with my account. No one I spoke with doesn't want to help.
"Great virtual contact center" Pros: Ringcentral makes it easy for our team to call clients, have a phone tree setup for when they call and much moreCons: They never have 415 area codes and I have to request them to get these. This means calling their outsourced support department and while friendly, it takes forever to get things done
great tool for streamlining communication Pros: The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely. Cons: I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages. Ov... read more
"If this is one of the best VOIP services out there, we're lost, Batman." Pros: You can make calls from your browser, mobile phone, PC application, MAC, etc. You can purchase phone numbers in many countries around the world (as long as you have a proof of address). Some interesting new reports. Frequent updates to desktop app. Good admin portal with many features.Cons: Very expensive. Configurations are quite confusing - not because of the service itself, but because admin interface has bad UX and terminology used is not int... read more
"Great VoIP for use both in the office and the field" Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail... read more
"Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered." Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-house as well as resell it and if it isn't top tier UCa... read more
"Good features hard to learn " Pros: The ability to get calls from Office on phone or email, call tracking, transfer options, email can relay voicemailCons: Difficult to learn, goes down when internet interrupted - updating user info difficult on admin setting
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,139 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.