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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
great tool for streamlining communication Pros: The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely. Cons: I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages. Ov... read more
"If this is one of the best VOIP services out there, we're lost, Batman." Pros: You can make calls from your browser, mobile phone, PC application, MAC, etc. You can purchase phone numbers in many countries around the world (as long as you have a proof of address). Some interesting new reports. Frequent updates to desktop app. Good admin portal with many features.Cons: Very expensive. Configurations are quite confusing - not because of the service itself, but because admin interface has bad UX and terminology used is not int... read more
"Great VoIP for use both in the office and the field" Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail... read more
"Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered." Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-house as well as resell it and if it isn't top tier UCa... read more
"Good features hard to learn " Pros: The ability to get calls from Office on phone or email, call tracking, transfer options, email can relay voicemailCons: Difficult to learn, goes down when internet interrupted - updating user info difficult on admin setting
"Mixed Feelings" Pros: We have had RingCentral for a while now and it was a very rocky start (not going to lie). However, they have come a long way and improved significantly. Amongst some of the improvements, the most important and positive are their call quality, their customer service, and call processing. Some of the features (e.g. call notifications) were very inconsistent and calls were not being received. I'm proud to say that this has improved SIGNIFICANTLY :)Cons: The most disappointing feature of RingCentral is sti... read more
"100% recomended for call centers" Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring CentralCons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
"Best thing ever in call centers" Pros: Record calls automatically is the best thing that can happen on call centers. You do not have to worry about click windows or buttons to record all calls.Cons: There should be an option to pause the recordings. Only the admin can access to them which is a good thing. There should be an option to pause them, but I have not figured it out yet.
"Best software ever for call centers" Pros: Easy to use, easy to setup, easy to work with. Reports are very good and handy. Quality is excellent during calls. Best of all, PCI compliance.Cons: Extra must be pads if I want to monitor the agents and queues. This tool should be included on the Admin plan/user. Also, all users must pay the same even if they only need and ext for the company and will not be included in queues or taking customer's calls.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,116 reviews.
When is RingCentral open?
RingCentral is open now. It will close at 6:00 p.m.