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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"We use this as our main phone service. I love that we can forward to our cell phones or use phone." Overall: It is a great priced phone system. Very happy with the value.Pros: I love that we can have a desktop version or have it ring to our cell phones. I also enjoy how easy it is to record personalized messages. Another feature that is great is the fax feature. Being able to send and receives faxes without a fax machine is fantastic.Cons: I don't like how sometimes it changes the routing of the phone calls without us havin... read more
"Just moved to RingCentral from a 10-year-old PBX system and LOVE IT!" Overall: It allows us to make calls and manage our call queues with ease. So far, our team has been very pleased with the call quality and feature set available (although, we are excited about more possibilities).Pros: The features that are available are great. Setting the system up and new users wasn't nearly as difficult as expected. The app (both on mobile and desktop) is great and fully functional. The ability to text is a bonus!Cons: The call quality... read more
"Overall great quality" Pros: The voip quality, especially with the HD voice, is amazing! You need to be sure that you have a good mic and headset to take advantage of it, otherwise you wouldn't see too much improvement. The bandwidth requirements are minimal and I rarely have issues with calls/faxes/messages. Being able to call, fax, and message to/from DIDs is really handy and makes this service even more valuable to have.Cons: Support has historically been hit or miss at times, but overall has been very helpful and produc... read more
"Ring Central is a great system for small businesses. Love the phone App, makes it easy on the go!" Overall: Easy on the go use. It's like you're never away from your desk.Pros: The best part about this software is the phone App. You can control everything from your phone, including calling from your business number from anywhere. Conferencing and Meetings are especially easy from your phone, so missing a meeting due to being stuck in traffic is no longer an excuse! I love Glip, the new messaging ability as well.Cons: It wou... read more
"Very please since going to RingCentral" Pros: Our company switched over to RingCentral earlier this year and we are extremely pleased. The implementation process went really well. The customer service department is probably the best of all of the CS depts we have to work with regularly. They're incredibly helpful and kind. Everything seems to work well as is planned to. I can't think of anything that has been a big issue that has been the fault of RingCentral. Most issues we've had have been network or phone related and not... read more
"In my experience, the customer service was not that consistent." Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reputation to back it up.Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
"Rock Solid VoIP with great features, but on the expensive side" Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always b... read more
"Great and very easy to use. Had a few outages at the beginning of service contract." Overall: Great telephony service.Pros: Desktop application is very easy to use and figure out. Doesn't take much technology knowledge to get the service working.Cons: In the beginning of the using the product, we had a few issues with the service dropping mid-call. This was confirmed to be on RingCentrals end too.
Ringcentral Contact Centre/Customer Support is excellent! Pros: The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns. Cons: I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back" Overall: The multi-level IVR enhances and connection m... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,116 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.