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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Good for your money but it might come short if you need custom automations" Overall: It's a convenient solution for remote employees and the quality of the connection is impecable.Pros: RingCentral is very easy to use and it's almost an industry standard for VoiP. It integrates with most of the CRMs.Cons: The integration with some CRMs is overall good however there are some CRMs which it's useless, especially with Copper. I would like to have better and more user-friendly per-user stats.
"Balanced and Easy to use" Overall: PerfectPros: This service was used to replace Dialpad which gave us endless problems. no such troubles with Ring CentralCons: I cannot think of a downside when compared with DialPad
"Review of Ringcentral" Overall: Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.Pros: Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the tran... read more
"Ring Central Review" Overall: It's useful because it works with our ATS System. However if there were other systems similar that did that, we'd probably explore them.Pros: We got Ring Central as it integrates with our ATS system. That was the sole reason.Cons: There seems to be constant connectivity issues where it just stops working for no reason. Also, we have issues when new updates come out.
"Ringcentral is great!" Overall: Overall it's been easy and convenientPros: Easy method to communication in a variety of ways with customer, such as texting, calling, video etc. Easy integrationCons: Sometimes it has issues like not logging calls, or the calls get "stuck" and I can't close out even once the calls are done.
"Small to Large business RingCentral can accommodate at reasonable price." Overall: Keep record of company correspondence in open for review, and to maintain transparency in all communications from staff and customers alike.Pros: Ease of use by all users remains fluid for simple control ability by your team. The real plus is accessing from any device anywhere your are on the internet, which is just about everywhere.Cons: rate is plus $10 per month if not paid annually. Makes lowest rate entry-level plan is $29 per month.
"The Only Software You'd Need For Phone Communication" Overall: It's a great experience, and I would definitely recommend to others.Pros: It's ability to integrate seemplesly into 3rd party CRMsCons: It's transcribing feature though nice, relys on the clarity of another's voice and phone line.
"Great System for integration with lead management software" Overall: Calls are directed easily to relevant departments and the log of calls allow us to follow up with missed calls on each student's accountPros: It was a smooth integration with our CRMCons: Not all the features are easily adapted to mobile phones. All calls are logged into our leads system, even those calls that are not meant for admissions
Great overall solution for call centers Pros: Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons: Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Overall: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call ce... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,139 reviews.
When is RingCentral open?
RingCentral is closed now. It will open on Monday at 9:00 a.m.